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Old 03-29-2008, 12:17 PM   #1 (permalink)
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Unhappy USB Port seems like is going to break - charging/connection problem!

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Hello everyone, I am starting to wonder if the 8800 came with a defective USB port or if it's just my luck. My device had been working fine until I started to see that it wasn't charging .

Initially I thought it was the charger so I tried different ones and figured out is the device USB port that seems flimsy and it moves around back and forth. So right now to get my 8800 to charge I have to strategically place the cable in a position to get it to connect and charge. The same thing goes if I try to charge it with the UBS PC cable. So… has anyone hear about this being a common issue with the 8800? Do you guys think BB would replace the device under manufacturer's warranty? Any suggestions or thoughts will be appreciated !
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Old 03-29-2008, 12:32 PM   #2 (permalink)
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I noticed that my USB port seems a little loose, but it has worked fine so far (crossing my fingers!)
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Old 03-29-2008, 01:09 PM   #3 (permalink)
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Some of the Blackberrys have had this female connector break off of it's connection. I suggest you keep your data backed up and get it repaired if it is loose and showing charging problems. Sooner or later it can break and not charge anymore, it will also result in not being able to connect to make a backup so backing up is important!

If your device is under warranty, replace it.
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Old 03-29-2008, 01:32 PM   #4 (permalink)
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Another thought is to buy a cradle that will charge the device with the contacts on the side (88xx) or the lower back (83xx, 81xx). That saves the daily plug and unplug.
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Old 03-29-2008, 02:33 PM   #5 (permalink)
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I've gone through two devices because of usb ports. They are fragile on the 8830. Also, the insurance company that my phone is insured through is a pain. The first time they replaced no questions asked but the second time they said it must be my fault because it's the same problem again and that I have to pay a $55 fee because of it. Talk about being unhappy, but, $55 vs. paying for a new phone at retail?

All in all... I think the usb ports are sketchy... and are something that BB needs to do a little better job with. Maybe that futuristic 9000 that people are talking about will have a study port?
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Old 04-16-2008, 01:40 AM   #6 (permalink)
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We've had about ten 8800's out of about 60 develop this fault. Most were replaced under warranty, but now they're starting to say it must be our fault. I doubt that it is, as it's affecting different users, some of whom have had earlier models for several years without similar problems. I think the connector is just weak.
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Old 04-16-2008, 01:48 AM   #7 (permalink)
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My 8800 did this... haven't gotten it fixed yet. Picked up a 8320 instead. I noticed that a couple third party USB chargers/data cables or car kits pull on the port in one way or another.
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Old 04-16-2008, 02:41 AM   #8 (permalink)
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ALL BlackBerrys come with a 1yr limited warrenty to cover manufacture's defects etc... If your devices are still within the 12 month timeframe...you guys should try a warrenty exchange through your service providers...
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Old 04-20-2008, 06:44 PM   #9 (permalink)
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Quote:
Originally Posted by Dinan3 View Post
ALL BlackBerrys come with a 1yr limited warrenty to cover manufacture's defects etc... If your devices are still within the 12 month timeframe...you guys should try a warrenty exchange through your service providers...
Ours are still well within the warranty period. Initially they were swapping them over with no problems apart from a 2 week delay. But now they're starting to reject them on the grounds that this fault must be due to rough handling.

Ironically I believe it's the phones belonging to the most gentle users that get rejected. The wiring weakens and the tongue sags, so these people carefully wriggle it around till the plug goes in. This goes on till it falls right off and it looks like it's been wrenched out. The heavy handed users give up as soon as they weaken, so theirs get replaced under warranty. So I also recommend getting them fixed under warranty at the first sign of trouble.

Our old 7250s never had this problem, so I know it's not caused by rough handling. They're just weak.
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Old 04-22-2008, 02:56 PM   #10 (permalink)
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My issue is that I'm the third owner and the original carrier/branding, Cingular, is not my current carrier, T-Mobile. RIM's warranty listed on their site states that you must contact the carrier in which the device was purchased. So, I'm out in the cold on this one.
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Old 07-24-2008, 06:16 PM   #11 (permalink)
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I have a 8310 and my port did the same thing; started out by being loose so and the only way I could charge my phone was to bend the conection in such a way that the it would connect and charge. I went to africa for a month and came home to find that my borther had been using my phone and the wear and tear of having it charge at such an angle destroyed the connection for that peice to the mother board of my phone. As of right now the only way i'm charging my phone is by using a specail charger that i put my battery directly into but its slow and i have to have my phone off for the time it's charging. I went to the cingular store and they said that the stopping of the USB port working wasn't under warrenty and i have no insurence on my phone. I only wish BB made a higher quality port that wouldn't break under a handfull of months of use.
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Last edited by thrcwc : 07-24-2008 at 06:28 PM.
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Old 07-24-2008, 07:41 PM   #12 (permalink)
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As I mentioned (I think), it's important to take your phone for repairs as soon as it starts playing up. If you try to get by, the tongue inside the port will get very wobbly and they'll just say it was rough treatment.

I'd try to argue the case with them, maybe print some of these messages out to show that it's an issue with these models. If RIM won't cover the warranty then the dealer should. I'd challenge them to take a similar phone and break off that tongue. I doubt you could do it - it would just bend. It's the constant, gentle tugging as you insert and remove the plug each day that does it.

We just had our first 8300 do the same thing - it was only 5 months old. We don't have many of these.

Other options for charging it:
- Get a second battery so at least you aren't without a phone while it's charging. Maybe you could at least argue that they should sell you one cheaply.
- Get something that can charge through the charging cradle contacts.

I think RIM will eventually have to come up with some sort of solution, as there are way too many of these phones breaking for them to keep pretending it isn't happening.

Providing a cheap charging cradle that my standard charger plugs into would make me happy. Then I could use it with the car charger too. I reckon they could do it for about $10.

This one's almost there, but needs an expensive charging station to run it:
BlackBerry Accessories Store - Product Detail. All it needs is a way to plug a USB plug into it. Does anyone have one of these? What kind of connection does it have at the back?

Quote:
Originally Posted by thrcwc View Post
I have a 8310 and my port did the same thing; started out by being loose so and the only way I could charge my phone was to bend the conection in such a way that the it would connect and charge. I went to africa for a month and came home to find that my borther had been using my phone and the wear and tear of having it charge at such an angle destroyed the connection for that peice to the mother board of my phone. As of right now the only way i'm charging my phone is by using a specail charger that i put my battery directly into but its slow and i have to have my phone off for the time it's charging. I went to the cingular store and they said that the stopping of the USB port working wasn't under warrenty and i have no insurence on my phone. I only wish BB made a higher quality port that wouldn't break under a handfull of months of use.
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Old 07-29-2008, 01:33 PM   #13 (permalink)
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How hard is the usb port to replace? Soldering required I assume?
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Old 07-29-2008, 08:00 PM   #14 (permalink)
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Quote:
Originally Posted by Scottyt View Post
How hard is the usb port to replace? Soldering required I assume?
You'd think so, has anyone tried it? I hadn't considered trying to fix them myself. I think there are videos available on YouTube to show how to disassemble them, but I guess you void your warranty as soon as you do it.

I wonder if you could resolder it, or if you'd have to replace the whole socket. I also wonder if it would just break again. I believe that these sockets rely on the strength of the soldered wires to keep that tongue in place. Older models like the 7250 seemed to have a very solid tongue, and they never seemed to break.

I wonder if you could remove the whole socket from an older phone and put it into an 8800. I have quite a few useless CDMA Blackberries, now that it's been phased out in this country, so I have quite a few spare sockets. Might try it if we still have these phones after the warranty runs out. Unsoldering can be very tricky, but it might be worth a try.

I also emailed Blackberry about this problem, in the hope that they might come up with some sort of solution. The email address for such things is [email address]. Maybe if they got a few complaints, something might be done about this.
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Old 08-14-2008, 11:37 AM   #15 (permalink)
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Same issue here on my 8800, after about 15mos use (gently). I am not pleased at all, as ATT would not repair or replace for "free", but I get something "new" for the upgrade price.

Considering that the dilemma is a nasty design flaw, why would I throw like 250 bucks for a new unit that is like "old" when the "Bold" is around the corner? RIM wanted 190 to repair and 230 to replace! for a 90 day warranty.

I think I am losing faith here, maybe I should just get the 16gb Iphone and call it the day! I know Horizin was willing to repair it for a much lesser fee, but why do I have to shoulder the repair on a weak spot that was bad design to begin with?

Just venting, such a bad timing....upgrade or pay for something old with possibly the same design flaw/weakness (and wasting my upgrade privellege)...repair/replace through RIM at an insane price....for an outdated phone (non-Bold).

Emailed RIM, but not expecting any reply...so I guess I need to prepare I am walking off RIM ..as I am sync and charging it with a heavy paperweight for now on the cable..so there is pressure to make contact with the port on the unit!..god knows how long this will last..

Amen
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Old 08-14-2008, 03:57 PM   #16 (permalink)
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We had yet another one fail at work yesterday. I think the failure rate is now well over 20%.

I'd like to investigate charging via the two gold contacts on the side. Does anyone know what voltage and polarity these should be? I guess it's probably 5VDC, as that's what USB supplies, but what polarity?
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Old 08-15-2008, 08:58 PM   #17 (permalink)
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It is 5vdc and the top contact is the positive terminal.
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Old 08-15-2008, 10:31 PM   #18 (permalink)
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Didn't know this issue was prevalent. I just had Verizon send me a new 8830 two days ago due to this issue, and thankfully I called when I did because I was only a couple of weeks away from being out of the one-year warranty.
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Old 08-20-2008, 08:42 PM   #19 (permalink)
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I was told by a tech at a leading national repair shop that all 8800s have the same potential issue due to the way the port attaches to the system board. This is the only unit he said that almost floats on the system board. Remember the 7290's. They were the Mack Truck of Blackberries... I still have boxes of them and they put up with so much abuse.
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Old 08-24-2008, 02:15 PM   #20 (permalink)
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I got a new 8820, and compared to my first 8800, I detect significant improvements in the USB port, it fits much tighter now when I plugged in my usb/charger cable. I hope that is the sign of improvement and I won't have the USB port problem anymore.

Interesting enough, I do see subtle improvements also in the track ball and the keyboard, I wonder if those things have been indeed improved since the "first generation 8800"...

I am not going to dwell any longer on this issue, as I am happy to be reunited with my blackberry, a new 8820 and probably down the road with a 9000 as well.
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