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Old 07-23-2005, 11:14 AM   #1 (permalink)
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Default BBerry 7250 - wireless keeps shuting off - HELP!!

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Hello all - another NEWBIE here.

I have a problem (or so I have been told... )

My company has issued a new BBerry 7250 and I have a continuing problem of it shuting the wireless portion off all the time. I have checked the auto feature and it is not enabled - but I even set a time/day schedule that would leave it on for 23 hours and still it keeps shuting down. Signal strength is good (at least 4 bars) I have the big 1X displayed. This causes me to miss calls and mail which is a real problem. Our company tech guys have NO CLUE and i even went to VERIZON to see if they had info - nothing. In a nutshell, the wireless turns itself off - on its own - usually within a few minutes after turning it back on manually.

Another matter is when i plug in the charger (car or travel) i don't always get a charge indicator on the screen. I have taken the battery in/out as a reset and that clears it for just a bit but then when I plug in later its the same issue. When the unit/battery is fully charged, does the indicator on the screen go away?

Any help on these ? Or am i at the mercy of our "tech" departments inability to know what the devices they issue are all about?

Thanks in advance for reading & any help you might give
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Old 07-23-2005, 12:27 PM   #2 (permalink)
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first try reloading the handheld software. or upgrading if possible. also remove and reload and 3rd party software one by one. lastly u can try to backup your data the go to 'options' / 'security' press the nav wheel for menu then select whip handheld. After which u can restore it.
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Old 07-24-2005, 09:34 AM   #3 (permalink)
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Thanks. I dont think that option is available for me right now. I was hoping that there was some "feature" that i had to turn on/off or initiate at my end. Our tech department is a 9-5 / M-F type of group. They are not the sharpest knife in the drawer when it comes to this type of equipment. Also, I'm out of town on business and it is a real problem having to turn it back on every 5 minutes.
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Old 07-24-2005, 10:26 AM   #4 (permalink)
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Another matter is when i plug in the charger (car or travel) i don't always get a charge indicator on the screen. I have taken the battery in/out as a reset and that clears it for just a bit but then when I plug in later its the same issue. When the unit/battery is fully charged, does the indicator on the screen go away?


Are your chargers, auto and travel, original equipment or aftermarket units? Some aftermarket units do not charge the blackberry properly. Could your bb be turning itself off because not properly charged?

Last edited by Dusty Saddle : 07-24-2005 at 10:26 AM. Reason: layout
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Old 07-24-2005, 11:47 AM   #5 (permalink)
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The chargers i have are what came with it - both are OEM. The "on" time lasts for about 3-5 minutes then shuts off. Ironically it will not drop off during a long phone call, just when it sits idle for a period of time.
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Old 07-25-2005, 03:42 PM   #6 (permalink)
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It sounds like you may have a defective battery.
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Old 07-25-2005, 07:22 PM   #7 (permalink)
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Hmm... the battery is brand new and was fully charged and shows a full charge as it slowly drains down from being on (or talking on the phone when manually turned back on). However, new things have been known to be bad "out of the box". Thanks, I'll "steal" another new battery from our IT folks.
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