BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-13-2008, 12:15 PM   #1 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8830
PIN: N/A
Carrier: SaskTel
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry Desktop Software Install Problem

Please Login to Remove!

I was having problems with setting up my laptop for tethered data and as a result had to uninstall the blackberry desktop software v 4.3. In my attempt to fix the problems that I was having, I downloaded and installed:

BlackBerry USB and Modem Drivers (English)

* File name: BlackBerry USB and Modem Drivers (English).msi

I also downloaded and tried to install:

Desktop Software v4.3 b25 without Media Manager (Multilang)

* File name: Desktop Software v4.3 b25 without Media Manager (Multilang).exe

When I try to install the above file, I get the following message under the Install Shield Wizard:

"InstallShield Wizard Completed

The Wizard was interrupted before BlackBerry Desktop could be completely installed.

Your system has not been modified. To complete installation at another time, please run setup again.

Click Finish to exit the wizard"

Currently, my computer has, in the icon tray by the computer clock, an icon for BlackBerry Device Manager showing that it is running. The settings for this show that COM3, COM4, and COM5 are all disabled.

My control panel shows that BlackBerry Desktop Software v4.3 is installed, however when I try to change/remove this software I get the following error message in the Windows installer box:

"The feature you are trying to use is on a network resource that is currently unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'BlackBerry Desktop Software.msi' in the box below."

I no longer no what I should be doing to install the desktop software. Any help is appreciated. Thanks.
Offline  
Old 04-13-2008, 01:28 PM   #2 (permalink)
BlackBerryForums.com Super Moderator
 
SteveO86's Avatar
 
Join Date: Sep 2007
Location: Florida
Model: 9650
OS: 6.0.0.280
PIN: I heard it drop!
Carrier: VZW BIS
Posts: 6,534
Post Thanks: 0
Thanked 4 Times in 1 Post
Default

Do a complete uninstall, the instructions are someone on this site just search for them and then try to re-install.

Also what OS do you have vista or XP?
__________________
8830 -> 8330 -> 9550 -> 9650
Just think about how far BlackBerries have come from then till now... And what else is coming.

Follow me on Twitter
Offline  
Old 04-13-2008, 02:23 PM   #3 (permalink)
Retired BlackBerryForums.com Moderator
 
d_fisher's Avatar
 
Join Date: Oct 2005
Location: Columbus, OH
Model: 9700
OS: SID 6.7
Carrier: AT&T
Posts: 4,455
Post Thanks: 0
Thanked 2 Times in 1 Post
Default

Do not install the BlackBerry USB and Modem Drivers. These are included with the BlackBerry Desktop Manager. I recommend that you perform a clean uninstall (link below) and then only install the latest Desktop Manager.

How to Perform a Clean Uninstall/Reinstall of BlackBerry Desktop Software
__________________
Doug

Remember, please try searching first!

Need a screenshot? ... Like JavaLoader?
Try using BBscreen .....Use JL_Cmder!
or BBScreenShooter!

[SIGPIC][/SIGPIC]
Offline  
Old 04-13-2008, 03:17 PM   #4 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8830
PIN: N/A
Carrier: SaskTel
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am running XP. THanks for the advice, I will try it out.
Offline  
Old 04-13-2008, 04:11 PM   #5 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8830
PIN: N/A
Carrier: SaskTel
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

OK, I thought I was free and clear and the installation was going smoothly. I was able to go further into the installation that I ever had, but at the end of the day I am still getting the same error

"InstallShield Wizard Completed

The Wizard was interrupted before BlackBerry Desktop could be completely installed.

Your system has not been modified. To complete installation at another time, please run setup again.

Click Finish to exit the wizard"

and it was looking for that BlackBerry Desktop Software.msi.

My control panel >add/remove programs says that I have 2 versions of the 4.3 software installed on today's date.

I am really frustrated. Any other advice?

Edit: Should I try to uninstall the program in the control panel and go through the process again?

Edit: When I restart my computer I get the following message:

"Desktop Manager not Installed. Please reinstall BlackBerry Desktop Manager 4.1 or higher and restart this wizard. Would you like to visit RIM's software download site?"

Last edited by rybo : 04-13-2008 at 05:02 PM.
Offline  
Old 04-13-2008, 05:38 PM   #6 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8830
PIN: N/A
Carrier: SaskTel
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I went through the uninstall process and during the install got the following message:

"Error 1714. The older version of BlackBerry Desktop Software 4.3 cannot be removed. Contact your technical support group."
Offline  
Old 04-13-2008, 05:46 PM   #7 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8830
PIN: N/A
Carrier: SaskTel
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I got have it up and running. Thanks guys.
Offline  
Old 04-20-2008, 09:06 PM   #8 (permalink)
New Member
 
Join Date: Apr 2008
Model: 7250
PIN: N/A
Carrier: Sprint
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default What was the fix?

I'm experiencing the exact same error. What did you do to fix Rybo?
Offline  
Old 04-29-2008, 10:31 AM   #9 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8830
PIN: N/A
Carrier: SaskTel
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by technobritt View Post
I'm experiencing the exact same error. What did you do to fix Rybo?
Quote:
Originally Posted by d_fisher View Post
Do not install the BlackBerry USB and Modem Drivers. These are included with the BlackBerry Desktop Manager. I recommend that you perform a clean uninstall (link below) and then only install the latest Desktop Manager.

How to Perform a Clean Uninstall/Reinstall of BlackBerry Desktop Software
I followed the above instructions and then reinstalled everything. I also did a system restore (Start>All Programs>Accessories>System Tools>System Restore) back to the last date that my computer had worked properly.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.