BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 04-17-2008, 07:43 AM   #1 (permalink)
New Member
Join Date: Dec 2007
Location: Northen VA/DC
Model: 8100
Carrier: T-Mobile
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default turning off internet mail on 8800

Please Login to Remove!

When we issue Blackberry out to our customers we connected them to our Blackberry server so they can receive email from the company exchange server. When a Customer turns in their Blackberry we do a wipe on the blackberry and reload it with a new customer's email account. Some of our Customers also set up their internet email ie hotmail, yahoo, grail etc.... The wipe is not deleted any of the customer configurations for their internet mail. How do we delete that information so another customer dose not has access to there internet mail?
SFC Mann, Brian
Defense Intelligence Agency
IT Store
Blackberry Support
Old 04-17-2008, 07:58 AM   #2 (permalink)
Thumbs Must Hurt
Join Date: May 2007
Model: 8830
Carrier: Verizon
Posts: 73
Post Thanks: 0
Thanked 0 Times in 0 Posts

You will have to contact the service provide and explain the situation to them. They can stop it.

Or the previous user can login to their BIS account and disassociate the Blackberry PIN with the email account.
Ex Novice BES Admin

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.