BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-17-2008, 03:59 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2006
Model: 2610
Carrier: telus
Posts: 36
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Desktop Manager/Redirector problems with my 8830

Please Login to Remove!

Ok, here is my situation. I just switched companies, and the company let me transfer my 8830 to my name. I was previously on a BES, actually it appears they have not removed me from their BES yet, but once they remove me, i will not be on a BES anymore.

I wanted to resync my contact list as I see that something has gone wacky with my blackberry, must have been me deleting my info from my contact list on my desktop.

I downloaded the blackberry desktop manager and redirector on my computer. I connected via the USB to my 8830, but it does not seem be recognizing. when i open redirector, it does not list my pin and the status says "no pin". In desktop manager, i cannot restore or do anything. But at the same time, when i connect via the USB, the computer appears to recognize that my blackberry is connected?

Am I missing something simple here? Any help would be greatly appreciated!
Offline  
Old 04-17-2008, 04:19 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
ma077146's Avatar
 
Join Date: Feb 2007
Location: Lexington, SC
Model: 8830
PIN: 3019F3E6
Carrier: Sprint
Posts: 230
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I seem to recall that Redirector is associated with BES, so you'd have to have a connection to your old company's intranet to be able to do anything with it.

You can go to Options>Advanced>Enterprise Activation to see if you're still on BES; if you are, it will be Enterprise Activated.

Does the normal Desktop recognize your device?
__________________
http://ezreregister.com

Like Coupons and Free Shipping?
http://thediscountdude.com
Offline  
Old 04-17-2008, 04:40 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2006
Model: 2610
Carrier: telus
Posts: 36
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

When I go there, it shows my PIN, and then says on the bottom "Actived on April 17, 2008". That's all it says.

Maybe it's not activated anymore? All I know is I am still receiving messages from my old company.
Offline  
Old 04-17-2008, 04:43 PM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2008
Location: East Coast Canada
Model: 8100
PIN: N/A
Carrier: Rogers
Posts: 58
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Are you trying to use the Redirector to get your email? If so, what type of email is it? Exchange.. POP...IMAP...
Offline  
Old 04-17-2008, 04:45 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2006
Model: 2610
Carrier: telus
Posts: 36
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well, what I am trying to do is get to Desktop Manager, i want to resync my outlook contacts (it appears I have lost a few contacts in my address book on the BB). I also want to do a backup just incase I screw thing up..
Offline  
Old 04-17-2008, 04:47 PM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2008
Location: East Coast Canada
Model: 8100
PIN: N/A
Carrier: Rogers
Posts: 58
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Ahh.. Well if you aren't on a BlackBerry Enterprise Server then your best bet is to uninstall and reinstall BlackBerry Desktop Manager for the "BlackBerry Internet Service" instead of the "Blackberry Enterprise Service or BlackBerry Redirector". That way you don't have to do anything with the Redirector.

Do you know how to configure the sync through the Synchronization icon in Desktop Manager?
Offline  
Old 04-17-2008, 04:59 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2006
Model: 2610
Carrier: telus
Posts: 36
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I think I do.... at my previous company I had desktop manager on it, I used it to backup and restore. Not sure if it's any different if I am not on the BES.

From what I can tell, they have not removed me from the BES yet, so I'm not sure if it effects what I should be doing.
Offline  
Old 04-17-2008, 05:51 PM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2006
Model: 2610
Carrier: telus
Posts: 36
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

c-girl, thanks for your help, it's all working fine now!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.