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Old 04-20-2008, 03:19 PM   #1 (permalink)
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Hello all,

I can not seem to resolve this problem. I am new to BB messenger and am having problems receiving messages. I am able to ping and send messages to those in my contact list (it shows up on their device no problem) however when they respond to my messages I do not receive anything on my device.

Please help!!!
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Old 04-20-2008, 03:22 PM   #2 (permalink)
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Are you or your buddies on a BES?
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Old 04-20-2008, 03:23 PM   #3 (permalink)
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First--pull your battery on the BB while it powered on, hold for 30 seconds, replace and reboot. See if it works, it may.

If still not, Delete a contact, and any converstions from them, and reboot the BB again. Try adding that contact by BY the PIN, not the email option.

See if you can receive messages.
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Old 04-20-2008, 03:23 PM   #4 (permalink)
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Also, you can add yourself as a contact and send a test message to your self.
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Old 04-20-2008, 03:26 PM   #5 (permalink)
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We are all on the same server through work. I have tried doing a hard reset by removing the battery for 30 sec. but that had not resolved the problem. I also added all 3 contacts through their PIN and not through email. I can't figure out why they are able to receive all PING's and messages from me yet I am not able to receive any of their responses.
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Old 04-20-2008, 03:28 PM   #6 (permalink)
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Do they get D's or R's on their responses on their end as if the messages are delivered and/or read?
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Old 04-20-2008, 03:29 PM   #7 (permalink)
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Quote:
Originally Posted by JSanders View Post
First--pull your battery on the BB while it powered on, hold for 30 seconds, replace and reboot. See if it works, it may.

If still not, Delete a contact, and any converstions from them, and reboot the BB again. Try adding that contact by BY the PIN, not the email option.

See if you can receive messages.
So, since you are all on the same BES... try the above as suggested. Just try one outside your BES then.

Test it with me... PIN 242b581d

Last edited by JSanders : 04-20-2008 at 03:30 PM.
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Old 04-20-2008, 03:30 PM   #8 (permalink)
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I added my self as a contact and sent a PING. It shows a check next to the message with a D above it.
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Old 04-20-2008, 03:33 PM   #9 (permalink)
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But you never received the message back? "D" means the message delivered to the handheld.

What is your free memory? Look in Options >Status
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Old 04-20-2008, 03:34 PM   #10 (permalink)
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When I sent the PING to myself it shows a check with a D above it and the icon next to my name shows a face with a clock over it, however I did not receive the PING.
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Old 04-20-2008, 03:36 PM   #11 (permalink)
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I have 193 kB listed for "File Free"
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Old 04-20-2008, 03:37 PM   #12 (permalink)
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Quote:
Originally Posted by kklein2084 View Post
I have 193 kB listed for "File Free"
You have not yet pulled the battery while powered on, as was suggested, have you?
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Old 04-20-2008, 03:37 PM   #13 (permalink)
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If it's truly 193 kb then you are out of memory. Usually a hard reset restores much free memory. Can you post the exact number under "file free?"
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Old 04-20-2008, 03:38 PM   #14 (permalink)
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I have tried pulling the battery out multiple times over the last week however it does not seem to do anything. My contacts are still able to receive all of my PING's and messages however their responses do not show up on my device.
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Old 04-20-2008, 03:40 PM   #15 (permalink)
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The exact number listed on File Free is: 19319344 Bytes. The file total number lists: 63438848 Bytles.
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Old 04-20-2008, 03:40 PM   #16 (permalink)
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That's 19Mb so memory is not an issue....hmmm
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Old 04-20-2008, 03:41 PM   #17 (permalink)
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Oooppppssss......
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Old 04-20-2008, 03:41 PM   #18 (permalink)
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We're just trying to help, and having seen this occur before, in this manner, is why I have made the suggestions I have. Just now, during this thread, have you removed the battery while powered on, and rebooted the device?
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Old 04-20-2008, 03:45 PM   #19 (permalink)
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I did just try pulling the battery again and leaving out for 30 sec. I went back into the blackberry messenger app and looked at the message I sent to myself. It still has a check with a D above it and th face next to my name in the current conversation list shows a smiley face with a clock over it.
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Old 04-20-2008, 03:47 PM   #20 (permalink)
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Did you add yourself using PIN or email?
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