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Old 04-22-2008, 12:50 PM   #1 (permalink)
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Default Desktop Manager not recognizing phone is connected

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I have an 8830 and use Desktop Manager to sync contacts between outlook and my phone. Sometimes when I attach my phone via USB cable to my laptop, the phone shows that it is connected but the desktop manager remains idle, displaying "disconnected". Other times it detects my phone, displays "connected" and automatically starts to sync. It appears to be random whether it works or not. The only thing that seems to work when it does not detect, is to restart my computer, which is a pain. I have tried uninstalling and reinstalling desktop manager to no avail.

Any suggestions?
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Old 04-22-2008, 01:06 PM   #2 (permalink)
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Yes...a friend of mine experiences this same thing. He's using Vista. I've been trying to help him solve the problem. I use pocketmac with my Pearl and Macbook I was hoping the solution might be to get a third party sync app like PocketMac, but for a PC. Does anyone know if this is possible? Also often times the DM just locks up and does nothing. All I'm trying to help him with is to sync his Outlook 2007 contacts and calendar, but at the very least contacts.

Thanks
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Old 04-22-2008, 01:20 PM   #3 (permalink)
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Just FYI regarding my first post, I am running Windows XP with Outlook 2003.
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Old 04-22-2008, 11:31 PM   #4 (permalink)
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dlavis, have you tried a different USB cable, a different USP port, and are you using a USB hub? It tends not to work well with a hub.

Also... have you tried unchecking the automatic sync and doing it manually?
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Old 04-22-2008, 11:37 PM   #5 (permalink)
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Quote:
Originally Posted by daphne View Post
dlavis, have you tried a different USB cable, a different USP port, and are you using a USB hub? It tends not to work well with a hub.

Also... have you tried unchecking the automatic synch and doing it manually?
I aggree. Ive had issues with DM going un-responsive. It usually takes a system reboot for me to get mine back, And YES, Im running Vista. And it DOES SUCK!
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Old 04-23-2008, 08:01 AM   #6 (permalink)
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No problems with Vista but I did with XP which the original poster had. I would reboot with and without the cable already placed which seemed to work randomly.

The best solution for me was running the latest version of 4.2

I never used 4.3 because I read about all of the issues others were having.
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