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Old 04-23-2008, 08:55 PM   #1 (permalink)
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Unhappy 8830 World Edition Reboot problem

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Hi all,

First off let me say how useful I have found BBF to be since getting my new 8830 Blackberry 2 months ago. I have had a 7750 since 2004 and only used it for email, Calendar, Contacts and Tasks on the company BES. I was never happy with it as a phone and used various phones from Samsung or Motorola for voice until "upgrading my 7750" to the 8830.

I am very impressed with my 8830 as a data device and as a portable computing platform. The screen is much better for attachments and being able to use Enterprise Messenger on the company IM system is great.

Now on to my problem. The damn thing reboots all the time when I am on the phone.

I have searched all the forums here and I was also having the Missed Call icon stuck on problem (in my case because of the constant rebooting I was up to 5X showing) I upgraded the OS to the latest one from Bell Mobility (my provider) as someone recommended and I performed a handheld wipe before the upgrade. I un-instaled all my third-party appliations and re-installed only the following one at a time:

Enterprise Messenger
Magmic Spider Solitare
Magmic Outbreak Control
Magmic MeteorCrusher

I had my BES helpdesk send me a new password and re-activated right after the new OS install before adding the applications.

I was reading about the possible connection to Bluetooth causing the reboot and it has only happened when I have my bluetooth headset connected. I have turned off encryption as one post suggested and I have even tried two different headsets that I own:

Blackberry 655
Jabra BT 5020

One most thing I finialy connected today, the reboot seems to happen when I put the unit down with a "tap" on it's back. IE if I am holding it and talking on the headset and I set it down on the table to put on my jacket it reboots.

I figured this out today, when I was on a call and I put the unit down on the dash of my car, it rebooted, I picked it up after the reboot to type in my password and call the person back, I then had to turn so I put it down again without dialling the call, it rebooted again!

The funny thing is I cannot make it reboot in this fashion when it is sitting "idle" it only has happened during a phone call or shortly after like today.

Has anyone experienced anything like this before?

Any input and ideas would be helpful.


Andrew Bishop
8830 World edition
Bell Mobility
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Old 04-23-2008, 10:13 PM   #2 (permalink)
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Andrew, welcome to the BBForums, and thanks for your kind words.

First--odder things have happened. Don't feel alone. If you have reloaded the OS and done quite the bit of troubleshooting already my recommendation is going to simply be to get a replacement handheld. There appears to be a hardware problem there somewhere. Much of what you have already done would have been my initial recommendation, but since you have, save some anxiety for something else and get this problem out of the way with a new device. Likely it is still in warranty.
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Old 04-23-2008, 10:26 PM   #3 (permalink)
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Thanks J for your suggestion. I was coming to that conclusion myself. I just wanted to take a last crack at fixing it myself. I am just like that.

It is funny how I never had a single issue with my old 7750, other then it sucked as a phone, now the 8830 is an exciting all-in-one solution with much better integration between its various functions, it feels less solid to me, ah well.

I think I will be making a trip to Bell World where I bought it tomorrow.

Take Care

Andrew
New 8830 here I come
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Old 04-23-2008, 10:28 PM   #4 (permalink)
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Check back here in the AM, or later tonight, should another user have a better idea... could be. But I think you have exhausted at least what I would have done at this point.
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Old 04-24-2008, 12:51 AM   #5 (permalink)
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I saw a post yesterday about someone with a similar problem. They ended up placing a piece of paper between the case and the top of the battery to hold it more firmly against the contacts. Apparently there is just enough room for the battery to lose contact with the contacts. The piece of paper held the battery tighter against the contacts. YMMV.
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Old 04-24-2008, 01:09 PM   #6 (permalink)
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Default It's Likely Battery

I've deployed about 200 of these handsets in my company, including to all of IT, and have had the same issue. We tried swapping out the devices at first but often it would start happening again with the new ones right away.

We've determined that for ours it was the battery losing contact. And it only gets worse - they seem to continue to loosen until all you do is shift hands and they reboot (or sometimes shut down and not come back up without pulling the battery and resetting). Putting masking tape on the batteries to make them fit better definitely makes a difference. Add the tape a layer at a time until you eventually reach a point where it stops happening. It certainly is less disruptive to the end user (and the administrator) than swapping the devices, even if you can get free replacements under warranty.

Off topic but perhaps of interest since you are using the 8830:
Another issue we've had with the 8830 has been the USB port breaking - and they aren't willing to replace them under warranty for this issue. If that happens you can charge via the gold contacts but of course you can't connect to the device to the desktop that way. So be careful, especially with car chargers.

Lastly, the batteries for the 8830 have a much shorter lifespan than for previous models. I've had to hand out new batteries for these after about 6 months usage.
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Old 04-24-2008, 01:21 PM   #7 (permalink)
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Tape sounds like an even better idea!
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Old 04-25-2008, 02:13 PM   #8 (permalink)
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After pondering this thread a little more, I cut an index card in half two times (to end up with a quarter) and placed it on top of my battery. The door fits MUCH more snugly now, so I'll be interested to see if it helps any!
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Old 04-25-2008, 06:40 PM   #9 (permalink)
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I think the idea was to put tape or paper on the top end of the battery to hold it tighter to the battery contacts.
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Old 04-25-2008, 08:05 PM   #10 (permalink)
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Whoops - would help if I read more carefully..
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Old 04-26-2008, 06:46 PM   #11 (permalink)
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I'm new today. I was glad to know I wasn't crazy about the reboot thing. I was having this problem after I had had my 8830 for about 4 months. The suggestions are good. And I had another: I don't know how long it will last but get the rubber skin to go on the BB has seemed to help. So far after a month it's not rebooted on it's own. Hope this helps some.
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Old 04-26-2008, 06:52 PM   #12 (permalink)
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the rubber skin is an excellent suggestion
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Old 04-27-2008, 02:35 PM   #13 (permalink)
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I have had this problem as well for the past several months. About two weeks ago I started using the Verizon leather holster with open front, rather than the standard one that comes with the BB where you pull it out every time. This holster is much tighter than the original. I have not had a spontaneous reboot since I started using this other holster. So perhaps you are on to something here. If true I would agree that the rubber skin would probably be a good idea.

Damon
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