04-24-2008, 07:36 AM
Join Date: Mar 2008
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| | Email message Envelop icon changed to Folder icon
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Does anyone have any ideas regarding this problem?
User reports, starting the other day all received e-mail messages are showing up with a folder icon (blue'ish color) instead of an envelop icon, even though the email messages are in the Inbox and have not been filed. If the user opens the message, then the user can not delete the message (delete or delete prior). If the user does not open the message then user can delete the (unread) message. The user can delete the messages from wks (Outlook cleint) but those messages are not being deleted on device. Email Reconcileation is set corretly.
The user said they did not make any changes. When I dobule check the user's device I did not notice any setting changes. All setting looked good, unless i missed somthing. Later, I had the user reactivate the device but the user reports that did not resolve the problem. Device 8700c 4.2, BES, and exchange.