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Old 04-28-2008, 03:10 PM   #1 (permalink)
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Hello everyone!

My wife has a 8800 bberry, she´s having problems, she says her bberry won´t start, she took out the battery and reinserted it and the screen goes blank with the hourglass in the middle, after a while it turns off and do the same again. It seems like it has some kind of sw error. Can anyone help me?

Thanks in advance
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Old 04-28-2008, 03:16 PM   #2 (permalink)
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It should take about 2 minutes to reboot. If it continues to reset in a loop then most likely she loaded something on it that isn't compatible with the device OS (usually a theme or 3rd party application) and a reload of the OS will be necessary. I hope she had a backup because her data will be gone.

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ
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