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Old 05-14-2008, 06:33 AM   #1 (permalink)
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Some of you guys know I bought 8700g. I wish I could ask a question in my existed thread but a member told me to make a new thread so here I am...

I tried install BB Desktop Software in my Dell. My Dell has XP and etc. So the problem is it can't installed because of....(I copied and is going to paste here in bottom) Any idea how to solve it? Thanks.

The problem:


Error 1720. There is a problem with this windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action RIM_InstallOptionalITadminFiles script error-2146827859, Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.FileSystemObject'I..."
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Old 05-14-2008, 06:46 AM   #2 (permalink)
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hya i have t he 8120 i lost the cd for it i am looking for BlackBerry® Desktop Software
tried to down load but it didnt come with roxio help plz
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Old 05-14-2008, 10:35 AM   #3 (permalink)
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Quote:
Originally Posted by yankeesking View Post
Some of you guys know I bought 8700g. I wish I could ask a question in my existed thread but a member told me to make a new thread so here I am...

I tried install BB Desktop Software in my Dell. My Dell has XP and etc. So the problem is it can't installed because of....(I copied and is going to paste here in bottom) Any idea how to solve it? Thanks.

The problem:


Error 1720. There is a problem with this windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action RIM_InstallOptionalITadminFiles script error-2146827859, Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.FileSystemObject'I..."
Go to the RIM website and download and install DM 4.2 SP2. That seems to be more stable and friendly than DM 4.3
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Old 05-14-2008, 10:36 AM   #4 (permalink)
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Quote:
Originally Posted by sweet69 View Post
hya i have t he 8120 i lost the cd for it i am looking for BlackBerry® Desktop Software
tried to down load but it didnt come with roxio help plz
It isn't nice to hijack a thread.
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Old 05-14-2008, 05:17 PM   #5 (permalink)
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Do you have the latest version of the Windows Installer?
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Old 05-14-2008, 06:40 PM   #6 (permalink)
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Quote:
Originally Posted by yankeesking View Post
Some of you guys know I bought 8700g. I wish I could ask a question in my existed thread but a member told me to make a new thread so here I am...

I tried install BB Desktop Software in my Dell. My Dell has XP and etc. So the problem is it can't installed because of....(I copied and is going to paste here in bottom) Any idea how to solve it? Thanks.

The problem:


Error 1720. There is a problem with this windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action RIM_InstallOptionalITadminFiles script error-2146827859, Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.FileSystemObject'I..."
Are you using a company supplied PC? If so, they might have done a few things to keep "unauthorized" apps off.

Just a thought......

I did a Google on Windows XP Error 1720. Here are 2 of the results - lots more where those came from. Remember - Google is your friend!

And from the Knowledge Base: CTX764017 - Error 1720: There is a problem with this Windows Installer package - Citrix Knowledge Center

Download, and install the newest installer from Microsoft, and see if it works.

Windows Installer 3.1 v2 (3.1.4000.2435) is available
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Old 05-15-2008, 03:03 PM   #7 (permalink)
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Hi thank you for your time to reply me back. I am using my personal computer and I updated the window xp recently and window installer. It doesn't work. You mentioned about RIM website. I tried to google it and not sure which exactly. Again thank you.
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Old 05-15-2008, 09:11 PM   #8 (permalink)
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Check out the articles in this search results. There are several related to the 1720 error. I'd go thought each article that applies to your problem and do each step.

BlackBerry Search Results

Also does your anti-virus program or other security programs have script blocking? You might need to turn it off briefly to install the software.
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Last edited by daphne : 05-15-2008 at 09:16 PM. Reason: to add
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Old 05-16-2008, 05:24 PM   #9 (permalink)
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I followed the steps and it works. Good site. Thanks!
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