Originally Posted by reg5072
the scroll ball on my phone won't select anything. It will scroll from side to side or up and down but when I push it down, nothing happens. Any suggestions on how to fix this problem other than taking it in. I leave for a cruise tomorrow and do not have the time to get it serviced.
A quick search woul dhave found an answer almost immediately.
Do you carry the BB in your pocket? This seems to be a common issue with people who do. Dirt and lint from your pocket can get caught and make the trackball inoperative in one direction or more.
Turn off the BB. Press and hold the trackball and roll it, first in the direction that doesn't work and then in all directions. This will help dislodge what ever is causing the problem. Then get a can of compressed air, press the ball and spray all around it. Finally, dip a q-tip in alcohol and clean the ball.
Turn the BB back on and it should work. Get a holster and DO NOT carry the BB in your pocket.
If this doesn't fix the problem, then you most likely have a defective device.