05-15-2008, 10:52 AM
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| | Can't get replacement 8800 to reconcile
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Hi, can someone help me please?
I'm fairly new to BES (running version 18.104.22.168) and have just had to provide one of our users with a replacement unit.
I've registered the unit on the network (Vodafone) and entered the user's details but seem unable to get the unit to talk to our system, when I check in BlackBerry Manager the wireless message reconciliation is shown as disabled even though our policy states that this enabled - does anyone have any suggestions as to how to resolve this problem?