Originally Posted by customshopkv1
When I got Verizon to exchange my XV6800 for the 8830 they made a credit to my bill for $40 and some change. Then once I activated the phone I was charged the $40. It's all about who you talk to and how you approach the situation. I would call back and explain the history of problems and how you have been a valuable customer, how you tell all your friends what a great cellular provider they are, (blah blah blah) and get them to credit your account. I have had no issue getting what I want, and with little hassle.
I would agree with this. Squeaky wheel gets the lube, you know! The line about they could not credit you due to the law is a load of crap. They can do whatever they want with your bill. As stated above, it all depends on who you talk to. If push comes to shove, tell them that you are going to jump ship to ATT for the iPhone, they hate this... #1 competitor and a device they can not provide. Good luck!