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winstontj 05-28-2008 08:37 AM

8820 WiFi Diagnostics?
I'm having trouble connecting to WiFi. Is there a way to diagnose the wifi antenna or software on my 8820 to see if its the wifi or the BB? I'm getting an error "Unable to Connect" "Reason: Unknown network failure."

I dropped my 8820 a few days ago, nothing broke, nothing got wet, etc. but now I'm nervous that I may have broken the antenna or something. My old 8700 was bulletproof... the 8820 does not seem nearly as durable - am I correct?

I've pulled the battery, SIM card, etc. and the same results. I had it set to automaticlly roam to saved WiFi profiles and auto-connect, now it seems that it will no longer connect to any WiFi and does not auto-roam although it is still set to automatic.

Thanks for any help!

GT5L 05-28-2008 09:47 AM

there is a wifi diagnostic function on the bb, did you run that?

winstontj 05-28-2008 10:23 AM


Originally Posted by GT5L (Post 947004)
there is a wifi diagnostic function on the bb, did you run that?

yes - i don't know 100% how to use it but it still says "unknown network failure" in the diagnostics screen. I went downstairs to the starbucks and I was able to connect there, though manually, it connected. I'm starting to wonder if my companies wifi is broken???

h.mario4 05-28-2008 02:01 PM

i had the same problem but eventually it just fixed it self

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