BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-29-2008, 10:03 AM   #1 (permalink)
Thumbs Must Hurt
 
besnewbee's Avatar
 
Join Date: Jun 2007
Model: Pearl
PIN: N/A
Carrier: verizon
Posts: 73
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry Red X scenario AGAIN!

Please Login to Remove!

I know this is a scenario that has been played out many times before, but I have a user that is getting red X's when she tries to send messages. Now the part that is stumping me is that her 8830 is Enterprise Activated to our BES but when she goes to the EA screen her status is “Not Activated”. I have had her delete her desktop service books, had her wipe the device, pulled battery, tried a EA through Desktop Mangler, tried EA OTA, removed and re-added her to our BES and nothing has worked. She has service to her Berry because I have called her on it. She has a Data plan because she recieves company email but she can not reply or send. I feel like she may be set up to be on a BIS instead of a BES but at this point I'm looking for ideas . Can anyone help me?
__________________
"Adversity Introduces a Man to Himself"
Offline  
Old 05-29-2008, 10:23 AM   #2 (permalink)
Thumbs Must Hurt
 
besnewbee's Avatar
 
Join Date: Jun 2007
Model: Pearl
PIN: N/A
Carrier: verizon
Posts: 73
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have also check the user's send as permissions and they are set correctly.
__________________
"Adversity Introduces a Man to Himself"
Offline  
Old 05-29-2008, 01:13 PM   #3 (permalink)
Thumbs Must Hurt
 
jeffro01's Avatar
 
Join Date: Oct 2006
Location: 67235
Model: 9700
OS: 5.0.0.423
PIN: 2277C472
Carrier: At&t (Company)
Posts: 173
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

well if she isn't a domain admin or any other of the 9 protected account groups and you have checked her send as permissions then...

I would double check with her cell carrier to verify that she has the proper data plan even though she is able to receive as your correct that she may be using BIS instead.

Jeff
Offline  
Old 05-29-2008, 01:23 PM   #4 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Can receive but not reply.....is her mailbox full? Open one of the red X messages and scroll up - what is the message status?
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 05-29-2008, 01:56 PM   #5 (permalink)
New Member
 
Join Date: Mar 2005
Model: 8820
Carrier: AT&T
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Check your ALRT logs for SubmitMessage errors for this particular customer. The code associated with the error should help pinpoint the cause.

When the user composes a message, what does the "Send Using" line say at the top of the screen? Expected values would be along the lines of Default, Desktop, or a BIS-enabled e-mail address...
Offline  
Old 05-29-2008, 02:09 PM   #6 (permalink)
Thumbs Must Hurt
 
besnewbee's Avatar
 
Join Date: Jun 2007
Model: Pearl
PIN: N/A
Carrier: verizon
Posts: 73
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the all the help. ;) I just wanted to make sure I was headed in the right direction. My next step will be to contact her carrier.
__________________
"Adversity Introduces a Man to Himself"
Offline  
Old 05-29-2008, 02:45 PM   #7 (permalink)
SMF
Talking BlackBerry Encyclopedia
 
Join Date: Dec 2004
Location: Alexandria, VA
Model: 9700
Carrier: T-Mobile
Posts: 231
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

And definitely check to make sure her mailbox is not too full. That's about the only time I get a red X - when my mailbox is too full and outlook won't send.

SMF
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.