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Old 10-14-2004, 08:46 AM   #1 (permalink)
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This morning I suddenly have a message on top of my screen saying "data connection refuse." What does that mean? It is in between the date and the battery and under my little alarm icon.
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Old 10-14-2004, 08:51 AM   #2 (permalink)
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it means that your carrier does not have your account provisioned for data services (including e-mail). This may be a temporary issue (carrier problems) but I would call them up anyway.

Last option before calling would be to power down your device, remove and re-insert your SIM card, then power it back up...
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Old 10-14-2004, 09:05 AM   #3 (permalink)
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I had the same issue when I first purchased my 7100.

I called T-Mo and they set me up in no time. Customer/technical service was excellent in getting me squared away in a timely fashion. I spent a total of <5 minutes on hold and ended up talking to 3 different people (1 account rep that changed my data plan to the BB plan, 1 tech rep that helped me get my phone set the way it needed to be, and 1 "BB specialist" that walked me through everything else). The whole call was less than 10 minutes.

I was reminded of why I switched from AT&T.
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Old 10-14-2004, 09:08 AM   #4 (permalink)
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I get that on my 7210 a lot now with 4.0 installed. Reset usually fixes it.
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Old 10-14-2004, 09:36 AM   #5 (permalink)
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I have the same error message and called Tmobile this morning. Apparently, their data network is down for an upgrade. It's affecting the following areas:
- New England
- Virginia
- Washinton DC
- Philadelphia (I think)

I thought about resetting my phone (by reinserting the battery) but didn't since the Cutomer Care rep told me the GPRS network is down. Oh, and it's still not back up...his guess was it shouldn't be down for a long time b/c it's affecting so many areas with such a high population density.
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Old 10-14-2004, 09:45 AM   #6 (permalink)
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I would love it if TMO has some kind of mailing list or something that would inform users of outages such as this one. Being responsible for more than 200 TMO devices, it would be nice if I could have a quick and easy answer to users' complaining about their devices not working. As it is, I already had more than 30 users drop their devices off at the hotline complaining that they weren't working...
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Old 10-14-2004, 10:09 AM   #7 (permalink)
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I concur...Tmobile should have a section on their website that displays the entire North America and highlighting which areas have outages (voice and/or data) in a graphical nature.

However, I'm sure the business mgrs at Tmobile woudln't want list this info on the public website since potential customers may be turned off to see outages - especially, if they're frequent! But, a solution similar to this would reduce the number of customer service calls.
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Old 10-14-2004, 10:28 AM   #8 (permalink)
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FYI: The data network is back up in the Boston-area. Don't know when it went back up but I just re-inserted my battery and it's now able to transmit data.
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Old 10-14-2004, 10:38 AM   #9 (permalink)
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Thanks everyone. It's gone now and what you've said makes sense. I was just wondering because thus far, it's been a great week with my BabyBerry and I couldn't imagine what I could have done in my sleep. :D
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Old 10-14-2004, 12:35 PM   #10 (permalink)
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Quote:
Originally Posted by koolio
I concur...Tmobile should have a section on their website that displays the entire North America and highlighting which areas have outages (voice and/or data) in a graphical nature.

However, I'm sure the business mgrs at Tmobile woudln't want list this info on the public website since potential customers may be turned off to see outages - especially, if they're frequent! But, a solution similar to this would reduce the number of customer service calls.
They could show it when you login to "My T-Mobile".
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Old 10-14-2004, 12:36 PM   #11 (permalink)
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Quote:
Originally Posted by mk1151
it means that your carrier does not have your account provisioned for data services (including e-mail). This may be a temporary issue (carrier problems) but I would call them up anyway.

Last option before calling would be to power down your device, remove and re-insert your SIM card, then power it back up...
By the way - this morning I had that message (Providence, RI) and I just turned off the radio and then turned it back on again. It sure is faster than dealing with batteries and SIMs.
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