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-   -   Cannot hear caller (http://www.blackberryforums.com/general-legacy-device-discussion/132492-cannot-hear-caller.html)

shampoo 05-29-2008 09:56 PM

Cannot hear caller
 
Hi,



I have a 8830. This is my 3rd one in 3 months. The first had data connection problems and my provider, Telus, replaced it. The second one fixed the data issues but had major audio issues. The sound was horribly amplified, the speaker simply too loud and my caller could not hear me and nor could I hear the caller in about 50% of the calls made.



Telus replaced that phone as well.



Now on my third 8830 and the current issue is that during a call, I can no longer hear the caller. They can hear me fine. Loud and clear. But I can't hear them. The call stays up the entire time. Finally I hang up and call back. In one week that I have owned this latest replacement phone, it has happened 4 times. Each time, the same symtom. The call starts, all is well and then 5 mins or so into the call, I can no longer hear them. This happens when I call other cell phones or other land lines.



Any ideas ? Is this a software problem ? The phone is still under warranty. Should I try another ?



Thanks



J

jscholz22 06-02-2008 04:49 PM

I am having a similar problem. I am on my 3rd phone also. All 3 have done the exact same thing. I will be talking to somebody and all of a sudden the ear piece goes completely silent. They can hear me loud and clear, and the phone is always connected. I am going to go try another phone on Wed, this will be my 4th one!

zerog46 06-02-2008 04:52 PM

There have been problems when you call someone and they call you at the same time, a battery pull will fix this. If this is the problem.

jscholz22 06-02-2008 04:55 PM

Mine does this after a few minutes into the phone call. Sometime it does this, sometimes it doesn't. It seems like it is completely random. I'm at a loss, i love this phone, but hate the qwirks.

zerog46 06-02-2008 05:00 PM

That one I never heard off, I would replace it until it's fixed, or try the new Curve. They will let you switch after you have the same problem times.

shampoo 06-02-2008 05:37 PM

Quote:

Originally Posted by jscholz22 (Post 953539)
Mine does this after a few minutes into the phone call. Sometime it does this, sometimes it doesn't. It seems like it is completely random. I'm at a loss, i love this phone, but hate the qwirks.


BINGO! That's EXACTLY the problem I am having. It's validating to know that someone else is having the exact same problem as I.

I am going to drop you a private mail..

I'll keep you posted on the new exchange.. Keep swapping until they get it right.

J


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