Originally Posted by CharlesLaughton
Has anyone encountered this condition, and is there any solution?
I am already on my third 7100t unit and still have trouble. The real trouble started with the second unit (the first unit had a faulty headset jack). After a few weeks, I found that my handheld would periodically stop receiving. I live/work in a low signal area, so drop-outs are not unusual. However, I would not receive any phone/emails for several hours, and noticed that I had no signal in an area where I would have fairly good reception. I found that if I turned the unit off, then on again, it would start working again. Sometimes I had to remove the battery and force a hard reboot. My IT department told me to update the software, which I did (to 126.96.36.199). The next symptom was that it would spontaneously reboot during some incoming calls. After this happened twice in a row (with the standard 3 minute reboot cycle), I had my IT department get me another unit.
This handheld (unit #3) is now starting down the same path. It is already at OS version 188.8.131.52. This morning, I discovered that my last incoming message was 6PM the day before. After turning it off/on, all of my 'missing' emails were received. I called my IT department. Their solution is to have me turn it off once a day!
For two different units to periodically stop receiving in the same manner seems like an inherent problem to me. Has anyone else encountered this type of condition on the 7100t? Is this a known issue with the model/OS? Is there any known solution or workaround (other than turning it off once a day!
Next time you are in your live/work area where it occurs, go into settings, STATUS. Look for signal strength. It will be a negative number with dBm. It could be that your signal strenth is too low for data transmission. The closer to zero that number is, the better the signal strength.
Where you lay it down could be the worst signal area and it stops receiving. When you pick it up to power cycle, it's getting a little better service for data transmisison.