BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-09-2005, 03:34 PM   #1 (permalink)
New Member
 
Join Date: Aug 2005
Model: 7100t
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 7100t stops receiving

Please Login to Remove!

Has anyone encountered this condition, and is there any solution?

I am already on my third 7100t unit and still have trouble. The real trouble started with the second unit (the first unit had a faulty headset jack). After a few weeks, I found that my handheld would periodically stop receiving. I live/work in a low signal area, so drop-outs are not unusual. However, I would not receive any phone/emails for several hours, and noticed that I had no signal in an area where I would have fairly good reception. I found that if I turned the unit off, then on again, it would start working again. Sometimes I had to remove the battery and force a hard reboot. My IT department told me to update the software, which I did (to 4.0.2.32). The next symptom was that it would spontaneously reboot during some incoming calls. After this happened twice in a row (with the standard 3 minute reboot cycle), I had my IT department get me another unit.

This handheld (unit #3) is now starting down the same path. It is already at OS version 4.0.2.32. This morning, I discovered that my last incoming message was 6PM the day before. After turning it off/on, all of my 'missing' emails were received. I called my IT department. Their solution is to have me turn it off once a day!

For two different units to periodically stop receiving in the same manner seems like an inherent problem to me. Has anyone else encountered this type of condition on the 7100t? Is this a known issue with the model/OS? Is there any known solution or workaround (other than turning it off once a day! :-))
Offline  
Old 08-09-2005, 03:56 PM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2004
Location: Los Angeles
Model: 8700g
Carrier: t-mobile
Posts: 29
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am in an IT Dept and have ~75-80 7100t users on an Exchange server, as I presume you are. I must say this situation is not limited to the 7100t; we also have 6230s and 7230s. Occasionally, a user will complain about not getting their email. I have to remove the battery in some cases before the unit will pick up signal again.

In most every case, they have lost signal somewhere and the unit simply does not see the signal when it returns to a denser signal area.

However, it happens only occasionally, so I have no real solution for you. I can tell you that you are not alone, although that is of little solace.
Offline  
Old 08-09-2005, 05:26 PM   #3 (permalink)
New Member
 
Join Date: Apr 2005
Location: San Jose CA
Model: 7100
PIN: 00000
Carrier: AT&T
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

After Talking with AT&T in the past, this is normal.(I guess) After time it loses it's connection with the cell network. It needs to be rebooted in able to join it again.

Sorry I don't have better news. I've been using BBs at work for 3+ years now and my users are aware enough now to reset it themselves.


Delorian
Offline  
Old 08-10-2005, 07:25 AM   #4 (permalink)
Thumbs Must Hurt
 
bjallen2880's Avatar
 
Join Date: Feb 2005
Location: T-Mobile, S. Central PA
Model: 8320
OS: 4.5.0.69
Carrier: T-Mobile
Posts: 160
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by CharlesLaughton
Has anyone encountered this condition, and is there any solution?

I am already on my third 7100t unit and still have trouble. The real trouble started with the second unit (the first unit had a faulty headset jack). After a few weeks, I found that my handheld would periodically stop receiving. I live/work in a low signal area, so drop-outs are not unusual. However, I would not receive any phone/emails for several hours, and noticed that I had no signal in an area where I would have fairly good reception. I found that if I turned the unit off, then on again, it would start working again. Sometimes I had to remove the battery and force a hard reboot. My IT department told me to update the software, which I did (to 4.0.2.32). The next symptom was that it would spontaneously reboot during some incoming calls. After this happened twice in a row (with the standard 3 minute reboot cycle), I had my IT department get me another unit.

This handheld (unit #3) is now starting down the same path. It is already at OS version 4.0.2.32. This morning, I discovered that my last incoming message was 6PM the day before. After turning it off/on, all of my 'missing' emails were received. I called my IT department. Their solution is to have me turn it off once a day!

For two different units to periodically stop receiving in the same manner seems like an inherent problem to me. Has anyone else encountered this type of condition on the 7100t? Is this a known issue with the model/OS? Is there any known solution or workaround (other than turning it off once a day! )
Next time you are in your live/work area where it occurs, go into settings, STATUS. Look for signal strength. It will be a negative number with dBm. It could be that your signal strenth is too low for data transmission. The closer to zero that number is, the better the signal strength.

Where you lay it down could be the worst signal area and it stops receiving. When you pick it up to power cycle, it's getting a little better service for data transmisison.
__________________
B Allen
8320g User (OS version 4.5.0.69)
On T-Mobile

Prior T-Mobile MDA, 7100t, and 8700g user
Offline  
Old 08-23-2005, 08:17 PM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
kd78's Avatar
 
Join Date: Aug 2005
Location: Charlotte
Model: 8900
Carrier: Tmobile
Posts: 342
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation Not regaining signal

I also am not able to regain signal after being in an area of low/no signal (my bedroom). It seems that if I do a reboot, which takes forever and a day, then I do regain signal.

This has never happened in any of my 7100t's (4 of them). Not sure why this started happening today, but it is weird that it started after I installed a set of themes that were posted on this forum. Has anyone else had issues after installing these?

Thanks!
Offline  
Old 09-02-2005, 06:16 AM   #6 (permalink)
New Member
 
Join Date: Sep 2005
Model: 7100T
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Call T-mobile and complain

I saw everyone's post about losing reception and the blackberry stops looking for it once you end up in an area that has reception again. I experience the same problem daily. I also am on my third unit that t-mobile has sent me. Please call and complain. Enough complaining and they might actually get onto RIM to develop a firmware that actually works.
Offline  
Old 09-03-2005, 07:25 PM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
kd78's Avatar
 
Join Date: Aug 2005
Location: Charlotte
Model: 8900
Carrier: Tmobile
Posts: 342
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I got a new replacement from Tmobile and my 7100T is working well again. I think the problem could have been hardware failure related since the last phone was working great for a while before this started happening.
Offline  
Old 09-04-2005, 03:38 AM   #8 (permalink)
New Member
 
Join Date: Jul 2005
Location: Salt Lake
Model: 8700g
OS: 4.5
Carrier: T Mobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have talked to various Blackberry users and form several companies. They all say Blackbery goes nuts and you have to pull the battery our and hard boot to solve the problem. It seems to solve the problem and I do it routinely once each day. I guess it clears the memory.

I was having server not responding errors and T MObile had no answers. I had my net service disconnected and used sim ony but found it cut half my features out. Had T Mobile restart the net service (RIM) and it really solved the problem. I can serf almost anything now. Reminds me of having to reinstall Windows over an old install to solve problems.

This stuff is a pain in the ... but the Blackberry is a great machine and inspite of the problems a joy to use. Hummm, I am still trying to get my MS Outlook to work with it.
Offline  
Old 09-04-2005, 03:50 AM   #9 (permalink)
New Member
 
Join Date: Jul 2005
Location: Salt Lake
Model: 8700g
OS: 4.5
Carrier: T Mobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 7100t Unlock?

BTW: How does one unlock the Blackberry 7100t ?
Offline  
Old 09-05-2005, 04:32 AM   #10 (permalink)
No longer Registered.
 
Galvatron's Avatar
 
Join Date: Jul 2005
Location: Mesa Arizona
Model: 8800
PIN: 240582A8
Carrier: tmobile
Posts: 647
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default msoutlook eh?

Quote:
Originally Posted by photoguy
I have talked to various Blackberry users and form several companies. They all say Blackbery goes nuts and you have to pull the battery our and hard boot to solve the problem. It seems to solve the problem and I do it routinely once each day. I guess it clears the memory.

I was having server not responding errors and T MObile had no answers. I had my net service disconnected and used sim ony but found it cut half my features out. Had T Mobile restart the net service (RIM) and it really solved the problem. I can serf almost anything now. Reminds me of having to reinstall Windows over an old install to solve problems.

This stuff is a pain in the ... but the Blackberry is a great machine and inspite of the problems a joy to use. Hummm, I am still trying to get my MS Outlook to work with it.
go in you destop manager softwar open intelisync click "configure mim" click adress bok or any othr option like tasks ect. con figure it to work with out lok express also make sure the syncronize in enabled on the radio bottons click ok your good to go
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.