BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 06-22-2008, 11:12 PM   #1 (permalink)
New Member
Join Date: Jun 2008
Model: 8700c
Carrier: Sucnom
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation unlocked 8700c, need to delete previous email

Please Login to Remove!

I just bought a used unlocked 8700c and when I try to set up a new blackberry email account it wont let me because the people that I bought it from never cleared off the email address that was on it. PLEASE will someone tell me how to get rid of the previous email and set up a new one.
Old 06-22-2008, 11:32 PM   #2 (permalink)
BBF Moderator
John Clark's Avatar
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
Post Thanks: 6
Thanked 115 Times in 82 Posts

Options >Security Options >General Settings. Hit menu key and select "Wipe Handheld."

However, the previous owner more than likely didn't cancel the account to release the PIN. Only your carrier or the previous owner can do it. It can be a tough thing to do sometimes. if all else fails, contact - Horizon Wireless, Canada’s Cellular Repair Center and they can get the pin released for you (not free.)
Old 06-23-2008, 08:03 AM   #3 (permalink)
Dubdub's Avatar
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Post Thanks: 52
Thanked 777 Times in 737 Posts

Best thing to do is call the previous owner and have them cancel their BIS account. That should release the PIN and IMEi so you can use it. If the seller fails to do so, you can try the carrier and see if they will do it. You may have to provide proof of ownership however.
-->>BB FAQ

-->>Stinsonddog's Tip Site!


If someone helps, tell them by clicking the Thanks button.!!

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.