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Old 06-25-2008, 03:45 PM   #1 (permalink)
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Hi Folks,

I'm new to this thread and wanted to say hey first. Anyway, I have a user that is an employee of my company. I am an network administrator so I have access to Blackberry Manager. Anyway, MDS has been disabled on his account for the second time. The first time I called Verizon and the lady pointed me to an article so that I could correct the problem and the user could get to the internet on his device. That solution worked like a charm. Problem is Verizon told me they couldn't help me this time and Blackberry wants to charge me for a solution that is right under my nose. So, does anyone know how to enable mds for an individual on the BES? We're running 4.1.5.26 Blackberry Manager.

Thanks,

Mark

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Old 06-25-2008, 04:34 PM   #2 (permalink)
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this shoudl be going into the BES admin corner.

Have you tried a battery pull on the device, or wiping it?
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Old 06-26-2008, 10:06 AM   #3 (permalink)
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Yes, I have. this is a problem that deals with the BES. I know that because that's where the change was made before. I just don't remember where. Also, I'll repost on the BES admin corner. I didn't see it and only posted here because of the device description.

Thanks,

Mark
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