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Old 06-30-2008, 02:26 PM   #1 (permalink)
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Smile Please help me with my internet problem.

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Hey guys,
I just purchased an unlocked TMobile 8700g. The thing is that my service provider is AT&T. When I try to use the browser it says the following:

Your device does not currently have any Browser COnfiguration Service Book Entries.

Please contact your service provider to enable the Browser on your device.


I called AT&T and they have no clue what I am talking about. Did anyone get this problem? And if yes, how did you fix it?
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Old 06-30-2008, 02:28 PM   #2 (permalink)
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Do you have a BlackBerry Data Plan provisioned on your account?
You'll need one of those. Usually around $30 a month.
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Old 06-30-2008, 02:29 PM   #3 (permalink)
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Hi & welcome to BBF!

Do you have a Blackberry data Plan?
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Old 06-30-2008, 02:29 PM   #4 (permalink)
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Quote:
Originally Posted by inyczjohn View Post
Hey guys,
I just purchased an unlocked TMobile 8700g. The thing is that my service provider is AT&T. When I try to use the browser it says the following:

Your device does not currently have any Browser COnfiguration Service Book Entries.

Please contact your service provider to enable the Browser on your device.


I called AT&T and they have no clue what I am talking about. Did anyone get this problem? And if yes, how did you fix it?
Do you have a Blackberry Data Plan? If so login to your BIS site and resend the service books yourself. You can also try Menu>Options>Advanced Options>Host Routing Tables>Menu>Register Now.

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Old 06-30-2008, 02:33 PM   #5 (permalink)
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For my blackberry, I used a prepaid card with internet capabilites bc I get them dirt cheap. I tried the sim cards with other phones and the internet works perfectly fine with other phones.
What is a BIS site and how do resend the service books?
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Old 06-30-2008, 02:36 PM   #6 (permalink)
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Prepaid cards do not work with BlackBerry devices.
You need a BlackBerry Data Plan.

Without a BlackBerry Data Plan, you can't access BIS and you won't ever get any service books.
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Old 06-30-2008, 02:37 PM   #7 (permalink)
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They do work. My brother has the Blackberry 8800 and he uses prepaid cards all the time. Maybe its bc the 8700 series is old?
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Old 06-30-2008, 02:37 PM   #8 (permalink)
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Quote:
Originally Posted by inyczjohn View Post
For my blackberry, I used a prepaid card with internet capabilites bc I get them dirt cheap. I tried the sim cards with other phones and the internet works perfectly fine with other phones.
What is a BIS site and how do resend the service books?
You will not be able to use the Native BB Browser without a data plan. For more explanations and alternatives please see:

What do I need a Data Plan for? - BlackBerryFAQ

Good Luck!

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Old 06-30-2008, 02:41 PM   #9 (permalink)
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Quote:
Originally Posted by inyczjohn View Post
They do work. My brother has the Blackberry 8800 and he uses prepaid cards all the time.
Ask your brother to fix yours then.
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Old 06-30-2008, 04:34 PM   #10 (permalink)
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Wirelessly posted

Quote:
Originally Posted by penguin3107
Quote:
Originally Posted by inyczjohn View Post
They do work. My brother has the Blackberry 8800 and he uses prepaid cards all the time.
Ask your brother to fix yours then.
:chuckles:
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Old 07-03-2008, 01:21 AM   #11 (permalink)
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had the same prob...thanx for the suggestions to his q as they helped me
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Old 07-03-2008, 10:02 AM   #12 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Ask your brother to fix yours then.
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