Its not a refurb. They didn't have ANY 8830 in stock (new or refurb), but they were willing to downgrade me to a refurb Pearl. I laughed at the rep and said that if I wanted a Pearl, I would have bought one in the first place.
They ordered me a new one and it showed up the next day, it was brand new and in the box. When the manager went to swap my phones, he said he couldn't swap it because I would have gotten a brand new phone, when the policy is to replace the phones with a refurb. I asked to use the store phone and called Customer Care... I asked to be transferred to the retention group. When the retension guy got on the phone, I told him to cancel my account and that I will not be paying the early termination fee. He wanted to know why, I told him and explained that I had without my BB for 3 days because the corporately owned store didn't have any in stock and now they had new ones in stock, but the manager wouldn't swap it out. He said that he would call the store and get it resolved. I told him I was at the store and he could talk to the manager. Ten minutes after the store manager talked to the retension guy, I left the store with my brand new phone (and extra battery, extra charger, extra case, everything that comes in a brand new box).
The manager was slightly irritated (or maybe very irritated). Either way, I don't care. I got my new phone, I also get a credit on my account for the 3 days without service...
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It's a new phone, so they must be adding the cards from the start now.
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I'm pretty sure Erie, PA is part of Canada... I see all kinds of Canadian license plates driving around....