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Old 07-09-2008, 02:15 PM   #1 (permalink)
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Question 8820 freezing up daily: any suggestions?

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Hi all,
I've had an 8820 for a couple weeks now and about 2 weeks ago it started freezing up about once a day. This happens when I'm not using it. It can be in its holster or attached to my PC charging via the USB cord.

No buttons respond. The only way I can get it to work again is to pull the battery and re-insert it. Any thoughts? I called AT&T tech support and they had no idea what to do other than return it under warranty exchange.

Is this normal? My old Treo 650 rarely (maybe once a month) froze up. Thanks in advance for your replies!
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Old 07-10-2008, 02:04 PM   #2 (permalink)
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I'm not familiar with the issue in particular, but you shouldn't have to do that many battery pulls to resolve the issue. You could try reinstalling/upgrading the OS. Otherwise, if you've had it for such a short period why not just make arrangements to get a replacement?
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Old 07-11-2008, 08:25 AM   #3 (permalink)
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Thanks. I'm going to contact them today.
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Old 07-11-2008, 11:39 AM   #4 (permalink)
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Yeah it may be buggy just get a new one. Mass production can make this happen time to time.
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