BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-15-2004, 08:32 PM   #1 (permalink)
New Member
 
Join Date: Oct 2004
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Reseting Bluetooth resets the phone

Please Login to Remove!

I recently got the 7100t and am using it with a Jabra 250 Bluetooth headset. Sometimes when they loose connection I try to turn Bluetooth off on the phone and when I do it resets the phone (takes about two minutes...).

Anyone has any ideas on how to solve this?

Thanks!
Offline  
Old 10-15-2004, 09:37 PM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2004
Model: 8300
Carrier: T-Mobile
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have exactly the same problem - BB 7100 and Jabra 250. Called T-Mobile Wireless Datagroup, but they could not help either. If someone found a fix, please share.
Offline  
Old 10-16-2004, 08:32 PM   #3 (permalink)
CrackBerry Addict
 
ScOObydoo's Avatar
 
Join Date: Aug 2004
Model: Curve
Carrier: tmo
Posts: 829
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same here, happened when the 7100 lost it's BT connection with my headset, device just rebooted.

RIM has really pissed me off with this device, after years of very reliable devices they pull this stunt :(
Offline  
Old 10-16-2004, 08:55 PM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2004
Location: North Carolina
Model: 8300
Carrier: AT&T
Posts: 119
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Plantronics M1000 BT Headset here

No issues, in fact it works better now than it ever did...

Got Volume and Mute on headset from 7100t, and I can hear DTMF through headset when dialing...

Perhaps bad BT command sequence with that particular model? I have seen posts about Belkin, Nokia, and Moto BT headsets without these issues...
Offline  
Old 10-17-2004, 09:37 AM   #5 (permalink)
Knows Where the Search Button Is
 
Hummer's Avatar
 
Join Date: Oct 2004
Location: KC
Model: 8310
Carrier: T-Mobile
Posts: 27
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This happened to me yesterday. My handset would not communicate with my HS 810. I deleted the HS 810 from the 7100 and tried to pair but the BT on the phone would not work. I then turned off the phone BT and the 7100 got stuck in an hourglass loop. I held down the power button, rebooted, turned on the BT and paired the devices. It works fine now, but there is a glitch somewhere.

I still am very happy with the 7100T. It is exactly what I needed in one device.
Offline  
Old 10-17-2004, 09:42 AM   #6 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,769
Post Thanks: 32
Thanked 439 Times in 379 Posts
Default

Quote:
Originally Posted by ScOObydoo
Same here, happened when the 7100 lost it's BT connection with my headset, device just rebooted.

RIM has really pissed me off with this device, after years of very reliable devices they pull this stunt :(
C'mon Scooby - you've never dealt with version 1 of a product? While I am not disagreeing that there are bugs in the code, every new release of a BlackBerry has had bugs. They fix them. So this time the bugs are in IM and BT. Last time it was something else. Same thing was said about the 5810. Which was not a good BlackBerry. The 7100t is great. I can live with an occasional reset. Just like I have to live with Windows problems.
Offline  
Old 10-17-2004, 12:50 PM   #7 (permalink)
CrackBerry Addict
 
ScOObydoo's Avatar
 
Join Date: Aug 2004
Model: Curve
Carrier: tmo
Posts: 829
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Treo600
Quote:
Originally Posted by ScOObydoo
Same here, happened when the 7100 lost it's BT connection with my headset, device just rebooted.

RIM has really pissed me off with this device, after years of very reliable devices they pull this stunt :(
C'mon Scooby - you've never dealt with version 1 of a product? While I am not disagreeing that there are bugs in the code, every new release of a BlackBerry has had bugs. They fix them. So this time the bugs are in IM and BT. Last time it was something else. Same thing was said about the 5810. Which was not a good BlackBerry. The 7100t is great. I can live with an occasional reset. Just like I have to live with Windows problems.
The 7100 shoud not have these problems, and yes; I've had 100's of version 1 products.

These bugs are too reproduceable to be acceptable.

It's not like we found some wacky roundabout way to makde the device hang, all you do is turn off a bluetooth device in the middle of accepting it's connection, and it crashes. Things like this should never make it past their product testing.

The 5810 is the only device i know of that was as bad as the 7100, RIM has an excellent reputation when it comes to the quality of their products.

In the case of the 7100 there are simply too many serious issues to be able to call it a "great" product. Between the having to reboot to get messages come through, and the bluetooth issues I'd still claim that RIM screwed up, they should have delayed the introduction of the device.
Offline  
Old 10-17-2004, 03:17 PM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2004
Location: North Carolina
Model: 8300
Carrier: AT&T
Posts: 119
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ScOObydoo
The 7100 shoud not have these problems, and yes; I've had 100's of version 1 products.

These bugs are too reproduceable to be acceptable.

It's not like we found some wacky roundabout way to makde the device hang, all you do is turn off a bluetooth device in the middle of accepting it's connection, and it crashes. Things like this should never make it past their product testing.

The 5810 is the only device i know of that was as bad as the 7100, RIM has an excellent reputation when it comes to the quality of their products.

In the case of the 7100 there are simply too many serious issues to be able to call it a "great" product. Between the having to reboot to get messages come through, and the bluetooth issues I'd still claim that RIM screwed up, they should have delayed the introduction of the device.
Well I would have to say I completely disagree. I have never had this BT issue and have been using it since day one, I am running custom applications written by my company that work great, and it is faster and more reliable than my 7280 with better battery life. I expected some bugs in the 7100t and I have not even encountered the IM issues everyone has been talking about.

As far as the reported problems I have seen on these boards, none of them point to a hardware issue at first glance so I have faith that they will all be resolved. Perhaps expectations were too high that this device would be _exactly_ like a cell phone and less like a business tool? I dunno...

IMHO when you buy a product that is new to the market, any bug you find should as always be properly reported and documented, and a fix is sure to come. It is just one of those things that techies have to deal with.

The BT issue I tried to reproduce on my unit and was unable to, so it does not affect all builds and all BT headsets - I am not saying this is an isolated issue, but it is not a global one. I am using build 112 of the BB SW and the Plant. M1000 headset.
Offline  
Old 10-21-2004, 08:33 AM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2004
Model: 8300
Carrier: T-Mobile
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Updates to my case:

Bought a Motorola HS 810 Headset this week and have not seen ANY problems so far.

Am upgrading to .142 and try the Jabra again - if it still is unreliable, I'll put it on eBay.
Offline  
Old 10-21-2004, 09:52 AM   #10 (permalink)
CrackBerry Addict
 
Join Date: Oct 2004
Model: 9800
OS: 6.0.0.337
Carrier: (`.at&t.)
Posts: 825
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yea I'm thinking this is either an issue involving only the Jabra or just maybe a few BT headsets... cause I know many people with the HS 810 and I have the MOT HS 820 and have NEVER had a reset yet. That being said, that makes this much less of a severe issue than if it was a generic BT always resets the phone issue as you may have originally thought Sc00bydoo.
Offline  
Old 10-21-2004, 10:34 AM   #11 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2004
Model: 7100t
Carrier: T-Mobile
Posts: 71
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

upgrading to .142 does not fix the BT issue.
Offline  
Old 10-21-2004, 11:45 AM   #12 (permalink)
map
Thumbs Must Hurt
 
map's Avatar
 
Join Date: Oct 2004
Location: Inside the Beltway
Model: 8120
Carrier: T-Mobile
Posts: 131
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It's the Jabra. I sold mine and bought a HS820 and have had no problems whatsoever.
Offline  
Old 10-21-2004, 05:51 PM   #13 (permalink)
Knows Where the Search Button Is
 
Join Date: Oct 2004
Posts: 18
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had the same problem with the Jabra 250. TMO store swapped it out for a Moto HS 810 and I haven't had any problems. I still think it's a software issue with the 7100 though.
Offline  
Old 10-21-2004, 07:29 PM   #14 (permalink)
New Member
 
Join Date: Oct 2004
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The same problem occurs when using a Logitech Bluetooth headset.
Offline  
Old 11-09-2004, 02:31 AM   #15 (permalink)
New Member
 
New York Jet's Avatar
 
Join Date: Dec 2004
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Offline  
Old 11-09-2004, 09:19 AM   #16 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2004
Posts: 80
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Offline  
Old 11-18-2004, 07:10 PM   #17 (permalink)
New Member
 
Join Date: Oct 2004
Location: Long Beach, CA
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

__________________
T-Mobile BB 7100t
Offline  
Old 11-19-2004, 05:29 AM   #18 (permalink)
New Member
 
Join Date: Jan 2005
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Offline  
Old 11-19-2004, 01:44 PM   #19 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Dec 2004
Model: 9100
Carrier: TMO
Posts: 426
Post Thanks: 0
Thanked 3 Times in 3 Posts
Default

Offline  
Old 11-19-2004, 03:29 PM   #20 (permalink)
map
Thumbs Must Hurt
 
map's Avatar
 
Join Date: Oct 2004
Location: Inside the Beltway
Model: 8120
Carrier: T-Mobile
Posts: 131
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.