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Old 07-16-2008, 07:39 AM   #1 (permalink)
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Default Blackberry 7100i and dropped calls

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I have a client who is on his third 7100i. The issue that he is having is that phone calls are being dropped and the wireless is getting disabled when the call drops. They are runnning a BES server v. 4.0.3.11. I have 10 other phones on the blackberry server that are not having any of these issues. He insists that it is the Blackberry server. The phone keeps keeps taking itself off of the Nextel data network going from NXTL to NXTl. Nextel seems to not have any ideas as to why this is happening and keeps throwing new phones at him. Any help would be appreciated.
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Old 07-16-2008, 04:44 PM   #2 (permalink)
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It has nothing to do with the server. The reason the problem is following him phone to phone is because he is keeping the same battery. 95% of the time it is a bad battery!
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Old 07-16-2008, 08:36 PM   #3 (permalink)
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it is a known issue with that device I went through 9 of them before I finally switched to Verizon
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Old 07-17-2008, 04:39 PM   #4 (permalink)
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Its not a known issue with the device, i deal with them everyday. It's the battery!!
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Old 07-17-2008, 08:22 PM   #5 (permalink)
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it is a known issue I am a member of many nextel site4s and they are all complaining about the device. It has zero to do with the battery. I had 90 some odd employees that carried them.
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Old 07-17-2008, 09:15 PM   #6 (permalink)
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I carried a 7100i and never had the problem with the device. There is no known issue.
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Old 07-18-2008, 12:41 PM   #7 (permalink)
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This was happening to my 7100i again all day yesterday. I usually chalk it up to Nextel's generally lousy signal.
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Old 07-18-2008, 04:17 PM   #8 (permalink)
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I work in Nextel Blackberry Tech support. TRUST ME, ITS THE BATTERY!
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Old 07-18-2008, 04:53 PM   #9 (permalink)
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what ever you say the device is a piece of garbage phone we tried new batterys swapping phones and they all do it. I talked to nine different nextel service centers and three rim reps. They all suggested switching away from the device.

So if you wanna hang on the battery go right ahead.
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Old 07-22-2008, 07:56 AM   #10 (permalink)
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Veilside999 you were right. It was the battery!!!! Thanks for all the help guys!
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Old 07-24-2008, 02:35 PM   #11 (permalink)
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Haha i had the same problem with my t-mobile dash the calls would drop and my phone would turn off and then i would have to manually turn it back on, i was puzzled. Then a buddy told me about the battery solution, tried it and it worked!
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