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Old 07-18-2008, 09:32 AM   #1 (permalink)
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Join Date: Jul 2008
Location: Scottsdale, AZ
Model: 8830
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Default 8830 Contacts not synching

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I am switching an 8830 from one user to another. The previous user used the Blackberry web site for synching to the Exchange 2003 server. Unfortunately I do not have his login/password to remove his account from the site. I called Verizon and they claimed the old user does not have a login or exist on the site.

The new user is on our BES on site server. I have wiped and activated twice. Email synchs fine but the old users contacts keep coming back and the contacts from the BES I switched to are not synching. Someone suggested I delete service books CMIME and Desktop[Sync] and push out the service books. That didn't work either. As I said email synchs but contacts do not. The old contacts keep returning when I activate.

Thank you in advance
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