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rcalter53 07-18-2008 10:48 AM

Help! I can't upgrade my blackberry
Hi everyone!
I have a 8703e for Verizon. I'm trying to upgrade it from v4.1 to v4.2. I went to the Verizon website and downloaded the device update and the device manager. I installed both packages as told. When I connect my blackberry to the computer, the Device Manager client says 'Waiting.' But after a while the program freezes. I figured the program is doing something, so I let it run for an hour. When I come back it still says 'Waiting.' Could someone please help me out on this?

JSanders 07-18-2008 10:52 AM

Ryan, welcome to the BBForums.

Did you download the Desktop Manager? That is what you need... best for you would be version 4.2, Service Pack 2
Here: BlackBerry Desktop Manager Downloads - BlackBerryFAQ

Then follow these directions:
How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ

juwaack68 07-18-2008 10:53 AM

Are you using Device Manager or Desktop Manager? There is a difference. Desktop Manager is what you need for upgrades.

And welcome to the forums.

rcalter53 07-18-2008 11:06 AM

Thanks for the responses!
Jsanders - I just downloaded 4.2 sp2. We'll see what happens.

Juwaack68 - Yes, I am using the Desktop Manager. I just wrote down the wrong thing. My apologies.

I'm going to try this again. I'll let you guys know what happens!

rcalter53 07-18-2008 11:45 AM

Alright. The desktop manager connects with my blackberry but it just says 'working' and won't do anything else. Its been stuck at working for about 45 minutes.

Nevermind. After playing with it for a few minutes. It works! Thanks everyone!

rcalter53 07-18-2008 12:48 PM

Alright one more thing sorry. It seems when I'm in the Upgrade Wizard. It gets stuck at the turning device radio off. Its been like this for an hour now...please help

JSanders 07-18-2008 03:01 PM

Ryan, let me suggest two simply things. Unplug the USB from the BB, close down the PC, reboot it. Do the same on the BB... remove the battery while powered on, remove battery, replace reboot.

Now, try all again -->> plyug in the BB to the USB, Open DM, begin upgrade process... etc.

rcalter53 07-19-2008 12:14 PM

JSanders - Thank you for your help! I had to repeat the process you suggested 3 times for it to finally work. My blackberry is now 4.2! 8-)

I appreciate all your help!

JSanders 07-19-2008 12:30 PM

(y) Good news, thanks for checking back in.

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