I have a 8703e for Verizon. I'm trying to upgrade it from v4.1 to v4.2. I went to the Verizon website and downloaded the device update and the device manager. I installed both packages as told. When I connect my blackberry to the computer, the Device Manager client says 'Waiting.' But after a while the program freezes. I figured the program is doing something, so I let it run for an hour. When I come back it still says 'Waiting.' Could someone please help me out on this?