07-22-2008, 08:14 AM
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| | Enterprise messenger for Sametime - chat messages won't send
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Need help with a strange sametime chat issue using enterprise messenger for sametime on a BB. User logs in fine, clicks on person to chat with and opens a chat window. She can receive chat messages but can't send them.
Strange part is that this is her 3rd blackberry (2 87xx and 1 88xx) and on all of them, it works fine for about 2 weeks after BES activation then stops working. All other BES functions work fine (e.g. email, calendar, etc). No one else in our organization seems to have this problem.
Any troubleshooting steps, clues, ??