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Old 08-05-2008, 01:14 PM   #1 (permalink)
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Hi All-

At the expense of annoying you with my dumb questions and lack of tech savy, i was hoping to get some help with an issue I'm experiencing with a "used" blackberry 8700g I inherited.

When I power up the screen freezes at the hourglass. I have tried pulling the battery and that hasn't helped. I know there is an extensive faq but I'm not sure where to begin trouble shooting. Any suggestions? I do not know who the previous user was so, asking them questions about what happened is not an option. I greatly appreciate any ideas you are willing to offer.

Many thanks.

Ben
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Old 08-05-2008, 01:28 PM   #2 (permalink)
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Sounds like a bad device, perhaps a corrupt OS. How long have you let it run with the hourglass showing?
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Old 08-05-2008, 02:01 PM   #3 (permalink)
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Not all that long.....may be 30-45 minutes. How long should I let it run> many thanks for the reply.
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Old 08-05-2008, 02:56 PM   #4 (permalink)
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It should boot by then. Could be a bad device. Do a search for Jl_cmder and see if you can use that to wipe and then reload the OS.

Otherwise, return it.
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Old 08-05-2008, 03:17 PM   #5 (permalink)
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I'll give it a whirl. Thank-you. Unfortunately returning is not an option.
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