08-08-2008, 04:16 PM
Join Date: Oct 2007
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are you using the software that came with the device? It sounds like the wrong driver is associated or that an old blackberry that may have been used on the system is still trying to take precendence over the Blackberry you currently have.
My suggestion would be to completely remove the program via the add/remove programs under control panel. After that make sure you delete the RIM folder from the Program Files folder, the common files folder, and any other location RIM folders are created such as local settings and application data as it may be attempting to read something from one of those folders.
If you have the original software, once you remove the above, if you have the ability to, try downloading desktop manager from the Blackberry Website.