BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 08-06-2008, 06:56 PM   #1 (permalink)
New Member
 
Join Date: Aug 2008
Model: 8330
PIN: N/A
Carrier: Iusacell
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Desktop manager issue for BB 8830

Please Login to Remove!

Every time I open Desktop Manager, it ran Windows Installer and gives me this message:

"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package 'BlackBerry 7520.msi' in the box below."

I cannot locate this file within my hard drive nor in the installation disk.
Uninstalling and reinstalling the desktop software did not work either.
Any advise?
Offline  
Old 08-08-2008, 04:16 PM   #2 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8703E
PIN: N/A
Carrier: Various
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

are you using the software that came with the device? It sounds like the wrong driver is associated or that an old blackberry that may have been used on the system is still trying to take precendence over the Blackberry you currently have.

My suggestion would be to completely remove the program via the add/remove programs under control panel. After that make sure you delete the RIM folder from the Program Files folder, the common files folder, and any other location RIM folders are created such as local settings and application data as it may be attempting to read something from one of those folders.

If you have the original software, once you remove the above, if you have the ability to, try downloading desktop manager from the Blackberry Website.
Offline  
Old 08-08-2008, 05:36 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
ma077146's Avatar
 
Join Date: Feb 2007
Location: Lexington, SC
Model: 8830
PIN: 3019F3E6
Carrier: Sprint
Posts: 230
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Your PC thinks that the Desktop Manager in not installed or not completely installed, so it's looking for the .msi file to either install it or complete the install.

Do you have the install program on cd or your hard drive?

Try this. Search for and download a free tool called CC Cleaner. After you install it, uninstall the desktop manager and restart your PC.

When it comes back up, open up CC Cleaner, click on the icon for the registry on the left column, and after it scans the registry, see if there are any entries for Desktop Manager. If there are, delete them, and try to reinstall the DM.

Are you using Vista by any chance?
__________________
http://ezreregister.com

Like Coupons and Free Shipping?
http://thediscountdude.com
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Intel Pentium II Xeon 450/1M/100 SL33U CPU Heat Sink 1904045-0002
$11.99
Intel Pentium II Xeon 450/1M/100 SL33U CPU Heat Sink 1904045-0002 pictureVintage Carl Zeiss Laboratory 1162 Combo Arc Lamp Supply 150 Xeon 200 Mercury
$161.99
Vintage Carl Zeiss Laboratory 1162 Combo Arc Lamp Supply 150 Xeon 200 Mercury pictureBitcoin & Litecoin Merged Mining Pool (NMC / DOGE) Plug & Play Setup Make $$$$$
$24500.0
Bitcoin & Litecoin Merged Mining Pool (NMC / DOGE) Plug & Play Setup Make $$$$$ pictureNew HP Proliant DL380 Gen4/ML370 Server Intel Xeon Processor 311584-B21
$25.19
New HP Proliant DL380 Gen4/ML370 Server Intel Xeon Processor 311584-B21 pictureOEM Replacement FX-1085 XEON Flashtube bulb for Akta, Amersham, Pharmacia UV-900
$1499.0
OEM Replacement FX-1085 XEON Flashtube bulb for Akta, Amersham, Pharmacia UV-900 picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.