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Old 08-10-2008, 06:49 AM   #1 (permalink)
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Model: 8830
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Default 8830 Problems Cannot Connect to Desktop

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Hello

Yesterday I began to receive software errors when trying to start my 8830. I called Technical Support and all they were able to do was walk me through trying to reinstall my OS. That did not work simply because I cannot get the BB to boot up and therefore, it will not connect to the desktop. I have tried multiple usb ports and other cables same problem.

I have downloaded and installed JL_Cmder and performed the wipe. I did not receive any error messages, however, I am getting a white screen with a circle going through a keyboard with the number 507 below the keyboard.

After running the wipe on JL_Cmder I went to the Desktop Manager (most recent version) and tried to perform the application loader. I am showing a pin number, however, I am still getting the message that I am unable to connect. I believe that will be able to correct my problem if I can just connect to the desktop. When I plug in the usb I get the audible noise like it is connecting but I am still showing disconnected.

I would really appreciate any help.

Thank you

Last edited by DavidNorcross : 08-10-2008 at 07:07 AM.
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