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Old 08-12-2008, 03:02 PM   #1 (permalink)
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Hi, i have installed in my 8800 the OS 4.5, its working with BES, but the html is not working, and is set on. And i can't read the text emails, unless i press menu >> view only text.

Can someone help me?

thanks
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Old 08-13-2008, 12:09 AM   #2 (permalink)
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HTML is not supported in most BES environments yet. The BES needs to be upgraded to 4.1.6 and the Admins have to turn html on.
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Old 08-13-2008, 07:24 AM   #3 (permalink)
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yes, i already have 4.1 sp6 installed in my BES. Also i can see the rich content enabled in the policy.
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Old 08-13-2008, 08:51 AM   #4 (permalink)
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I'm having the same problem, but only for one of our devices, a 8330 with the latest 4.5 OS loaded on it. We have BES 4.1.6 and I checked his UserConfig row to make sure HTML email was enabled. It's also enabled on the device and we have rebooted it. I deleted Desktop[CMIME] and resent the service books. No luck

Edit: Nevermind, he just told me it's working now.

Last edited by adamli9 : 08-13-2008 at 09:15 AM. Reason: Followup
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