Hi, i have installed in my 8800 the OS 4.5, its working with BES, but the html is not working, and is set on. And i can't read the text emails, unless i press menu >> view only text.

Can someone help me?

thanks

HTML is not supported in most BES environments yet. The BES needs to be upgraded to 4.1.6 and the Admins have to turn html on.

yes, i already have 4.1 sp6 installed in my BES. Also i can see the rich content enabled in the policy.

I'm having the same problem, but only for one of our devices, a 8330 with the latest 4.5 OS loaded on it. We have BES 4.1.6 and I checked his UserConfig row to make sure HTML email was enabled. It's also enabled on the device and we have rebooted it. I deleted Desktop[CMIME] and resent the service books. No luck

Edit: Nevermind, he just told me it's working now.