BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-12-2008, 03:55 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2008
Location: Alabama
Model: 9900
OS: 7.0.0.590
PIN: N/A
Carrier: AT&T
Posts: 39
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default 8700c losing email and Internet connectivity every day

Please Login to Remove!

Hello...this is my first post to this forum...

For the last 2-3 weeks, I have been having to reset my device (take out the battery) at least once per day because it stops sending and receiving email and will not connect to the Internet. Once I do the hard reset, everything is fine for a little while. I have resent the service books several times. Any suggestions?

The phone still works even if when I am having these problems. The signal indicator says "EDGE" even when having these problems.

Thanks.
Offline  
Old 08-12-2008, 04:35 PM   #2 (permalink)
Thumbs Must Hurt
 
karren_hutton's Avatar
 
Join Date: Aug 2008
Location: West Coast PA
Model: 8700c
PIN: N/A
Carrier: at&t
Posts: 66
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same thing here... On my old 7290 and my new 8700c. I'm thinkin that AT&T's network is screwed up.. I loose data connettions and web pages bomb... And it changes from cell tower to cell tower... Grrrrrrr
Offline  
Old 08-12-2008, 05:21 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
funkyp56's Avatar
 
Join Date: Dec 2006
Model: iPhon
OS: 3.1.2
PIN: iPhones have no PIN
Carrier: AT&T
Posts: 257
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I say update the OS.............TAMB!!!
__________________
BES 5.0.0.137 w/30 Users
Network Admin
Offline  
Old 08-12-2008, 05:29 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2008
Location: Alabama
Model: 9900
OS: 7.0.0.590
PIN: N/A
Carrier: AT&T
Posts: 39
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

I'm using OS v4.2.1.96.
Offline  
Old 08-12-2008, 05:35 PM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
funkyp56's Avatar
 
Join Date: Dec 2006
Model: iPhon
OS: 3.1.2
PIN: iPhones have no PIN
Carrier: AT&T
Posts: 257
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Like I said upgrade......http://www.blackberryforums.com/gene...sian-lang.html
__________________
BES 5.0.0.137 w/30 Users
Network Admin
Offline  
Old 08-12-2008, 07:44 PM   #6 (permalink)
Thumbs Must Hurt
 
karren_hutton's Avatar
 
Join Date: Aug 2008
Location: West Coast PA
Model: 8700c
PIN: N/A
Carrier: at&t
Posts: 66
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm running 4.2. something too.... Any down side to running 4.5.x? And do I need to download it from the AT&T site? I remember having issues with my old 7290 and software off the Blackberry website....
Offline  
Old 08-12-2008, 10:59 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2008
Location: Alabama
Model: 9900
OS: 7.0.0.590
PIN: N/A
Carrier: AT&T
Posts: 39
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Thanks...I'll let you know how it goes...
Offline  
Old 08-13-2008, 01:38 AM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2008
Location: Alabama
Model: 9900
OS: 7.0.0.590
PIN: N/A
Carrier: AT&T
Posts: 39
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

The update went fine. However, I do not have the <Internet> Browser...just the Cingular Browser and it will not go to any web site.
Offline  
Old 08-13-2008, 10:32 AM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
funkyp56's Avatar
 
Join Date: Dec 2006
Model: iPhon
OS: 3.1.2
PIN: iPhones have no PIN
Carrier: AT&T
Posts: 257
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

try logging into your AT&T BIS site found here "https://bis.na.blackberry.com/html?brand=mycingular" and resend service books.
__________________
BES 5.0.0.137 w/30 Users
Network Admin
Offline  
Old 08-13-2008, 10:35 AM   #10 (permalink)
Talking BlackBerry Encyclopedia
 
funkyp56's Avatar
 
Join Date: Dec 2006
Model: iPhon
OS: 3.1.2
PIN: iPhones have no PIN
Carrier: AT&T
Posts: 257
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by karren_hutton View Post
I'm running 4.2. something too.... Any down side to running 4.5.x? And do I need to download it from the AT&T site? I remember having issues with my old 7290 and software off the Blackberry website....
some people have reported some problems, but most have experienced little to no problems. Always do a back up first and remember you can always go back.
__________________
BES 5.0.0.137 w/30 Users
Network Admin
Offline  
Old 08-13-2008, 10:56 AM   #11 (permalink)
Thumbs Must Hurt
 
karren_hutton's Avatar
 
Join Date: Aug 2008
Location: West Coast PA
Model: 8700c
PIN: N/A
Carrier: at&t
Posts: 66
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks.. I'll give it a shot.. Since its new I really have nothing on this yet.. Plus all my email and contacts are stored on the corporate outlook...
__________________
Mobile Makeup Junkie
Offline  
Old 08-13-2008, 12:14 PM   #12 (permalink)
Thumbs Must Hurt
 
karren_hutton's Avatar
 
Join Date: Aug 2008
Location: West Coast PA
Model: 8700c
PIN: N/A
Carrier: at&t
Posts: 66
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well I went out to the at&t software download site.... https://www.blackberry.com/Downloads...E4F82F9F00E7D4 and the highest version they show for the BB Desktop Software is v4.3.

Now is the version number for the desktop software the same as that on the BB? If so then AT&T doesn't support ver 4.5?

I remember upgrading my 7290 from Blackberry and not AT&T once and I had all kinds of problems including loosing one of the browsers like Solarplexxus did... So I'm leary....
__________________
Mobile Makeup Junkie
Offline  
Old 08-13-2008, 12:17 PM   #13 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,813
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

Karren - the desktop manager version number (4.2) has no relationship to the handheld OS (4.5). You can mix and match.

Remember that the 8700 is extremely limited (no microSD memory card) and can not take advantage of many of the 4.5 benefits (media player).
Offline  
Old 08-13-2008, 12:26 PM   #14 (permalink)
Thumbs Must Hurt
 
karren_hutton's Avatar
 
Join Date: Aug 2008
Location: West Coast PA
Model: 8700c
PIN: N/A
Carrier: at&t
Posts: 66
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks njb.... Guess that's why the 8700 only cost $49? and after reading the thread on 4.5, I can't really see much benifit in upgrading... plus I'm happily getting my tunes from my Sirius Satelite Radio... lol
__________________
Mobile Makeup Junkie
Offline  
Old 08-13-2008, 02:50 PM   #15 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2008
Location: Alabama
Model: 9900
OS: 7.0.0.590
PIN: N/A
Carrier: AT&T
Posts: 39
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Resent the service books...Cingular browser works fine...thanks. But...still no other browser.

Opinions on 4.5...

1) BB seems to be more reliable
2) Connects to the network faster on startup
3) Minor UI/cosmetic changes
Offline  
Old 08-13-2008, 03:00 PM   #16 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

Quote:
Originally Posted by karren_hutton View Post
Thanks njb.... Guess that's why the 8700 only cost $49? and after reading the thread on 4.5, I can't really see much benifit in upgrading... plus I'm happily getting my tunes from my Sirius Satelite Radio... lol
There are still some features you may be interested in such as Documents 2 Go and HTML email. As NJ mentioned, you really won't gain much from the multimedia portion of the upgrade.
Offline  
Old 08-13-2008, 10:52 PM   #17 (permalink)
Thumbs Must Hurt
 
karren_hutton's Avatar
 
Join Date: Aug 2008
Location: West Coast PA
Model: 8700c
PIN: N/A
Carrier: at&t
Posts: 66
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Solarplexxus View Post
Resent the service books...Cingular browser works fine...thanks. But...still no other browser.

Opinions on 4.5...

1) BB seems to be more reliable
2) Connects to the network faster on startup
3) Minor UI/cosmetic changes
Are you having any connection issues anymore? I still am.... especially between certain cell towers. Same as with my 7920... before it died... I had to pull the battery tonight to get it to work at home....
__________________
Mobile Makeup Junkie
Offline  
Old 08-13-2008, 11:13 PM   #18 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2008
Location: Alabama
Model: 9900
OS: 7.0.0.590
PIN: N/A
Carrier: AT&T
Posts: 39
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Karen,

My connection issues seem to be okay now. Did you resend service books with the unit off?
Offline  
Old 08-13-2008, 11:34 PM   #19 (permalink)
Thumbs Must Hurt
 
karren_hutton's Avatar
 
Join Date: Aug 2008
Location: West Coast PA
Model: 8700c
PIN: N/A
Carrier: at&t
Posts: 66
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well I didn't install 4.5 yet.... I was waiting till you did!!! hahaha No sence in both of us messing up out BB's!!!
__________________
Mobile Makeup Junkie
Offline  
Old 10-12-2008, 07:10 PM   #20 (permalink)
BlackBerry Extraordinaire
 
holden's Avatar
 
Join Date: May 2007
Location: Florida Sunshine
Model: 9700
OS: 5.0.0.296
PIN: TOFJAGER
Carrier: Cingular-AT&T-Verizon-Nextel
Posts: 1,046
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by karren_hutton View Post
Thanks njb.... Guess that's why the 8700 only cost $49? and after reading the thread on 4.5, I can't really see much benifit in upgrading... plus I'm happily getting my tunes from my Sirius Satelite Radio... lol
Spell Check and Html mail...
Plus the new formatting in compose and address book.

But, NJ is correct about the media piece....

I updated and support a lot of users at work on the 8700c (49.00!!)
The update does work well and esp. the spell check is a welcomed addition.
I would think your issue may be 3rd party app.....
Ask At&t for a 4022 card if your running a 3022 or 2022... This can resolve issues on the 8700c.


H.
__________________
hmeister...
nettech

Last edited by holden : 10-12-2008 at 07:13 PM.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.