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Old 08-12-2008, 10:02 PM   #1 (permalink)
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Default "Reconcile Now" Option missing....need help

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My daughter has an 8330 that was having issues. We took it in to the Alltel store and the wireless consultant had to wipe her device, after backing up the device
to consultant's computer. Well needless to say when she tried to reload everything back to my daughter's 8330, it would not do it. Consultant's computer kept locking up. We even tried loading stuff on a brand new 8330 and still same result. And of course my daughter had not been deligent in backing up info on home computer.

So to the point, she has gotten most of her stuff back on 8330, however, there is an option in the messages when you press the BB button for "reconcile now" which no longer appears on my daughters device.

Can anyone give me some advice how to get this feature back on her BB? She is on BIS, of course, and Alltel service.

Thanks for your help.
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Old 08-12-2008, 10:55 PM   #2 (permalink)
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On BIS, you have no need for the 'reconcile now' feature. Doing so does nothing. That is for BES.

But it should be there, in the Messages screen > Menu > Reconcile now, listed just under "Options" and before "Switch Application".

Last edited by JSanders : 08-12-2008 at 10:56 PM.
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Old 08-12-2008, 11:07 PM   #3 (permalink)
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Yeah, I know where it is located but what we need to know is how to get it back on her 8330. Regardless of anything else. It was there before the Alltel rep did the wipe....so how do we get it back?

Last edited by shoppergirl : 08-12-2008 at 11:08 PM.
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Old 08-12-2008, 11:53 PM   #4 (permalink)
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Try a simple reset first, pull the battery and reboot the BB.

If still nothing, and you just must have it, try reloading the OS.
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Old 08-12-2008, 11:57 PM   #5 (permalink)
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You need to resend the service books.
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Old 08-14-2008, 09:12 AM   #6 (permalink)
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Thanks John Clark, the service books did the trick!
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