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Old 08-20-2008, 05:26 PM   #1 (permalink)
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Question New Twist on the Invalid Sim Card

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I have an 8800 BB, locked (already checked that), from Cingular (printed right on the front). I have an AT&T SIM card that works fine in my regular phone, but kicks out the "Invalid SIM Card" error when in the BB. Here's the rub - because my SIM card was issued long before AT&T became Cingular became AT&T again (IOW an old AT&T plan), I suspect it is causing the issue. Now the question, if I were to unlock the BB, will my SIM card work? A big "Way to Go" and a hand full of BB points to anyone that solves this one correctly.
Rusty

Last edited by OrganicRusty : 08-20-2008 at 05:31 PM.
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Old 08-20-2008, 05:32 PM   #2 (permalink)
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Drop by your AT&T retail store and swap cards with a new one.

Solved.

It has happened before, happened to me...
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Old 08-20-2008, 05:39 PM   #3 (permalink)
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Originally Posted by JSanders View Post
Drop by your AT&T retail store and swap cards with a new one.

Solved.

It has happened before, happened to me...
I'll try that, but have the feeling they will break into their usual song and dance about having to upgrade my plan. You see, I have an excellent plan for little money due to a disgruntled AT&T worker soon to become Cingular worker who loaded it up. Every bell and whistle is on my plan and I intend on taking it to the grave if I can. Oh well, if that is the solution, anyone want to buy a BB.
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Old 08-20-2008, 05:44 PM   #4 (permalink)
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haha, If you refuse to get a new SIM card for those reasons, well it is just weak.

It is simple, and I've never been charged for a SIM swap, and I know how to say "No, all I need today is my SIM working."

Solved again.
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Old 08-20-2008, 05:50 PM   #5 (permalink)
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You've given me new hope. I'll try it after I practice saying No all the way to the AT&T store. I'll report back for future generations to ponder...
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Old 08-20-2008, 05:53 PM   #6 (permalink)
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Good. Please tell them someone on the ATT help site told you needed a replacement SIM card. I have never seen it a problem.
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Old 08-20-2008, 05:54 PM   #7 (permalink)
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JSanders is right! Unlocking the device wouldn't help anyway.
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Old 08-20-2008, 05:55 PM   #8 (permalink)
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Originally Posted by JSanders View Post
Good. Please tell them someone on the ATT help site told you needed a replacement SIM card. I have never seen it a problem.
I always say I called Customer Service and they said to come down and swap it out. Have never had a problem and have never had to pay.
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Old 08-20-2008, 05:58 PM   #9 (permalink)
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Solved again. x3.
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Old 08-20-2008, 07:31 PM   #10 (permalink)
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Well actually the issue could be an old BLUE ATT sim or white ATT sim, pre Cingluar merger. - have several friends on the 99 unlimited plan and if they migrate to the oracle biller they COULD be a plan issue. Just my experience. Just keep practicing say no!!! Unlocking may help but I am unsure if the blue sim is 8,16,32k and that may be an incompability

Last edited by bunky1971 : 08-20-2008 at 07:33 PM.
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Old 08-20-2008, 07:42 PM   #11 (permalink)
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Default 8 digit on sim card number

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Originally Posted by OrganicRusty View Post
I have an 8800 BB, locked (already checked that), from Cingular (printed right on the front). I have an AT&T SIM card that works fine in my regular phone, but kicks out the "Invalid SIM Card" error when in the BB. Here's the rub - because my SIM card was issued long before AT&T became Cingular became AT&T again (IOW an old AT&T plan), I suspect it is causing the issue. Now the question, if I were to unlock the BB, will my SIM card work? A big "Way to Go" and a hand full of BB points to anyone that solves this one correctly.
Rusty
Rusty;

Do you have a 3022 or 3033 card? Look at the card number and tell me the 8th digit of your sim card. Is it 2 or 3?

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Old 08-20-2008, 07:46 PM   #12 (permalink)
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Default What is the sim card number...??

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Well actually the issue could be an old BLUE ATT sim or white ATT sim, pre Cingluar merger. - have several friends on the 99 unlimited plan and if they migrate to the oracle biller they COULD be a plan issue. Just my experience. Just keep practicing say no!!! Unlocking may help but I am unsure if the blue sim is 8,16,32k and that may be an incompability
Yes, the older white and AT&T Blue Cards as we used to call them, sometimes have issues with the newer equipment. We are now seeing an issue with the 3022 and 3033 cards. (Newer 3g cards) They will kick out the "Sim Card Error".
You can tell by looking at the 8th digit of the sim card number. If it is a 2 or a 3 it may be the card.

We have been tracking this issue for 3 months...

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Old 08-20-2008, 07:51 PM   #13 (permalink)
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My 8820 says SIM Card Rejected sometimes when I power it up. I called at&t EDHD and they said it may be the sim isn't fully seated or sim going bad....if that's the case, this will be my 3rd sim card......anybody else had that problem?
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Old 08-20-2008, 07:52 PM   #14 (permalink)
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Default what is the eighth digit of your sim card?

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My 8820 says SIM Card Rejected sometimes when I power it up. I called at&t EDHD and they said it may be the sim isn't fully seated or sim going bad....if that's the case, this will be my 3rd sim card......anybody else had that problem?
Just curious, what is the eighth digit of your sim card?

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Old 08-20-2008, 08:04 PM   #15 (permalink)
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8th digit is 4
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Old 08-20-2008, 09:27 PM   #16 (permalink)
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Arrow You have the newer 3g card.

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Originally Posted by Andyn View Post
8th digit is 4
Ok, you have the newer 3g card. (4033 if you look at the back of the card near the gold contact which cross references to the 8th digit) The error we are getting involved the 3033 and 2033 series. We have had some users with 3 to 4 new sim cards provided by At&t to troubleshoot this issue and determined that AT&T kept sending the 3033 card which generates this error on the 8700 branded AT&T. Once we get them to the 4033, the errors go away.

Now, your issue is something different. (plus you have the 8820)
1.)When you reseat the card, does this symptom go away?
2.)Does it happen and every cold boot or just sometimes?

Have you looked at the OS? Is there an update?

I have seen this issue manifest itself on the 8310 with the 3033 card "Sim Card Error" and wanted to see if you have this same series in yours. We know about the 3033 and 8700 but have seen this symptom sometimes on other combinations. Even on users that work for some time and every once in awhile the error will show up and the account is in good standing.

At&t keeps shipping the 3033 card with the 8700 branded silver (newer model) Depending on how busy we are, we activate as many as 4 to 5 users a day and some days we have had all of the activations have this issue and challange At&t for a new sim. (Our rep as now kept us in stock with the 4033 cards and once we replace the 3033's with the 4033's the issue goes away)
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Last edited by holden : 08-20-2008 at 09:35 PM.
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Old 08-21-2008, 12:07 AM   #17 (permalink)
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Default No go

Quote:
Originally Posted by JSanders View Post
Solved again. x3.
Well, JSanders, nice try, but X (insert sound from a Family Feud wrong answer here). I appreciate the advice and you had no way of knowing a large cellular company is only in it for the money.

Went down to AT&T (they were actually helpful and responded favorably to the "an AT&T customer rep sent me" line - so a few BB points for that), BUT
because I have an old pre-Cingular plan and SIM card (8th number=0 and it is white), their computer would not let them upgrade the SIM card. Good thing I practiced the no! no! no! before I got there because they started in with the New Plan pitch (as is their business). They have been after me to upgrade my plan for awhile now, but I could not justify doubling my bill for less service, so I retreated with no money spent and still a BB that only weighs down my pocket (no data plan either, I'm working on that).

Any advice or tricks out there that might allow me to keep my plan and my BB?

Much appreciated all the advice
Rusty
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Old 08-21-2008, 12:28 AM   #18 (permalink)
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If the sim card doesn't work, there is nothing any of us here can do. That's between you and your carrier. JSanders wasn't wrong. You need a new sim card. The fact that it's going to cost you in a new plan doesn't make it wrong advice.
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Old 08-21-2008, 01:17 AM   #19 (permalink)
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Rusty, then you are SOL.

Since you don't seem to like the the BB in the first place, sell it. Why do you even have it in the first place
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Old 08-21-2008, 12:36 PM   #20 (permalink)
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Rusty, then you are SOL.

Since you don't seem to like the the BB in the first place, sell it. Why do you even have it in the first place
Yes, you were right about needing a new SIM card, but that did not solve my problem. Don't get me wrong, I'm grateful for the advice, just frustrated with my process (outside of this forum that is - you have all been helpful). As to why I have a BB in the first place, that's a long story that involves bad advice from my IT department who does not seem to know the difference between their BES and a hole in the ground. So I'm not only shopping for a voice plan, I also need a data plan to go with it. It's my problem, I'll deal.
Thanks again for trying,
Rusty
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