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Old 08-20-2008, 10:18 PM   #1 (permalink)
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Default Can't connect to Desktop Manager anymore?

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So I decided to upgrade my 8830's OS to 4.2.2.196.

On my corporate laptop, I downloaded Desktop Manager 4.3 and then performed the 4.2.2.196 upgrade (obtaining all files from Verizon). Everything went smoothly. After the installs I could connect my 8830 to the DM 4.3 on my laptop.

When I got home, I decided to upgrade my Desktop Manager to 4.3 as well (obtaining files from Verizon). Completed the upgrade and then hooked my 8830 up via USB. Nothing happened aside from the charging indicator on the phone. I disconnected and reconnected a few times, still nothing.

I then grabbed the Blackberry data cable and used that instead of the "standard" USB cable I was using. Same results.

I then read that DM 4.3 is "buggy" and decided to install DM 4.2.2 instead (files from RIM, not Verizon). I completely uninstalled DM 4.3, and then did a fresh install of DM 4.2.2. Rebooted and connected my 8830 using the RIM data cable and still no connection.

My laptop continues to connect normally using DM 4.3.

On my home PC, Windows XP Device Manager states the following:
Quote:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
I thought the DM software loaded all applicable drivers? Are there separate drivers I need to load? If so, where can I find them?

Thanks


EDIT - Found Solution!
Quite easy actually -- all I had to do was go into "Troubleshoot" and then "Update Driver". I let Windows "look" for the driver and it copied it and now it works!! Sorry for the trouble!

Last edited by mat123 : 08-20-2008 at 10:24 PM.
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Old 08-20-2008, 10:24 PM   #2 (permalink)
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Check the USB drivers in the device manager.
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Old 08-20-2008, 10:28 PM   #3 (permalink)
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Default Yesh, I have seen this behavior...

Quote:
Originally Posted by mat123 View Post
So I decided to upgrade my 8830's OS to 4.2.2.196.

On my corporate laptop, I downloaded Desktop Manager 4.3 and then performed the 4.2.2.196 upgrade (obtaining all files from Verizon). Everything went smoothly. After the installs I could connect my 8830 to the DM 4.3 on my laptop.

When I got home, I decided to upgrade my Desktop Manager to 4.3 as well (obtaining files from Verizon). Completed the upgrade and then hooked my 8830 up via USB. Nothing happened aside from the charging indicator on the phone. I disconnected and reconnected a few times, still nothing.

I then grabbed the Blackberry data cable and used that instead of the "standard" USB cable I was using. Same results.

I then read that DM 4.3 is "buggy" and decided to install DM 4.2.2 instead (files from RIM, not Verizon). I completely uninstalled DM 4.3, and then did a fresh install of DM 4.2.2. Rebooted and connected my 8830 using the RIM data cable and still no connection.

My laptop continues to connect normally using DM 4.3.

On my home PC, Windows XP Device Manager states the following:


I thought the DM software loaded all applicable drivers? Are there separate drivers I need to load? If so, where can I find them?

Thanks


EDIT - Found Solution!
Quite easy actually -- all I had to do was go into "Troubleshoot" and then "Update Driver". I let Windows "look" for the driver and it copied it and now it works!! Sorry for the trouble!

Yes, I have seen this. Funny how sometimes XP does not see the loaded drivers....
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Old 08-20-2008, 10:29 PM   #4 (permalink)
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You're not using a USB Hub on your PC are you?
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Old 08-22-2008, 07:11 AM   #5 (permalink)
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Hmm...I suddenly can no longer use bluetooth to sync my BlackBerry. I never had to plug them in before now but I must use the USB cable now.
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