BlackBerry Forums Support Community

BlackBerry Forums Support Community (http://www.blackberryforums.com/)
-   General Legacy Device Discussion (http://www.blackberryforums.com/general-legacy-device-discussion/)
-   -   8830 back up error (http://www.blackberryforums.com/general-legacy-device-discussion/146644-8830-back-up-error.html)

brooklynblondie 08-24-2008 12:33 AM

8830 back up error
 
i set up that my blackberry automatically back ups every 7 days. i just noticed that it's not backup at all because it's getting an error. it's application unknow error. what can i do?

John Clark 08-24-2008 12:35 AM

What is the exact error? Does it error during backup of a certain application?

brooklynblondie 08-24-2008 12:40 AM

well i have been trying to get the exact code again since my port is messed up and i really need to back up. when i tried again it said application error unknow exactly. it goes through the motions but stops on the phone log

John Clark 08-24-2008 12:44 AM

Try using the Backup/Restore - Advanced and clear the phone log database (right side pane.) Then try the backup again. Could just be a corrupted phone log database and clearing it out may allow the backup to complete.

holden 08-24-2008 01:02 AM

Your spot on but if she clears the address book she cannot back it up...
 
Quote:

Originally Posted by John Clark (Post 1072629)
Try using the Backup/Restore - Advanced and clear the phone log database (right side pane.) Then try the backup again. Could just be a corrupted phone log database and clearing it out may allow the backup to complete.

Hi...

John, don't you want her to try and back up the existing address book by itself first??
I would goto the Advanced in the Desktop Manager and backup just the address book first. If your able to backup the address book, then clear the address book and re-import. This will reindex and fix the error if your able to just backup the address book by itself, clear and re-import.

She probably has an indexing problem or table error conflict. Usually when that happens the DM will just close without an error.

Past my bedtime - I am going to bed... (snoozzee)
H.

brooklynblondie 08-24-2008 01:05 AM

ok so back up my address book first only then the phone log?

holden 08-24-2008 01:07 AM

Try to back up the phone log by itself
 
Quote:

Originally Posted by brooklynblondie (Post 1072644)
ok so back up my address book first only then the phone log?

John is right, phone log is not the address book.
If you can live without the phone log, clear it by going into advanced.
Then backup...
(I am going to bed, I can't read anymore...:smile:)

brooklynblondie 08-24-2008 01:13 AM

thank you both for your help

brooklynblondie 08-24-2008 01:17 AM

ok i tried to back up again and the error is data was not recognized by device

John Clark 08-24-2008 01:18 AM

Try clearing the phone log database as I described above.

jnjewlz 08-24-2008 01:55 AM

Having similar issue. Sync is fine. When trying to back up I get the "Error backing up database(s)." Brooklyn, are you using a 4.5 OS on your 8830?

jnjewlz 08-26-2008 12:42 AM

UPDATE - The upgrade to BB Desktop Manager v4.6 solved my backup failure issue. All is well again in the land of beta.

jnjewlz 08-28-2008 05:28 PM

Rats! - This whole backup thing is still sketchy at best. Yesterday it failed... today it's working again. Not sure what the deal is but...


All times are GMT -5. The time now is 06:20 AM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.