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Old 08-24-2008, 12:33 AM   #1 (permalink)
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Default 8830 back up error

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i set up that my blackberry automatically back ups every 7 days. i just noticed that it's not backup at all because it's getting an error. it's application unknow error. what can i do?
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Old 08-24-2008, 12:35 AM   #2 (permalink)
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What is the exact error? Does it error during backup of a certain application?
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Old 08-24-2008, 12:40 AM   #3 (permalink)
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well i have been trying to get the exact code again since my port is messed up and i really need to back up. when i tried again it said application error unknow exactly. it goes through the motions but stops on the phone log
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Old 08-24-2008, 12:44 AM   #4 (permalink)
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Try using the Backup/Restore - Advanced and clear the phone log database (right side pane.) Then try the backup again. Could just be a corrupted phone log database and clearing it out may allow the backup to complete.
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Old 08-24-2008, 01:02 AM   #5 (permalink)
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Default Your spot on but if she clears the address book she cannot back it up...

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Try using the Backup/Restore - Advanced and clear the phone log database (right side pane.) Then try the backup again. Could just be a corrupted phone log database and clearing it out may allow the backup to complete.
Hi...

John, don't you want her to try and back up the existing address book by itself first??
I would goto the Advanced in the Desktop Manager and backup just the address book first. If your able to backup the address book, then clear the address book and re-import. This will reindex and fix the error if your able to just backup the address book by itself, clear and re-import.

She probably has an indexing problem or table error conflict. Usually when that happens the DM will just close without an error.

Past my bedtime - I am going to bed... (snoozzee)
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Last edited by holden : 08-24-2008 at 01:05 AM.
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Old 08-24-2008, 01:05 AM   #6 (permalink)
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ok so back up my address book first only then the phone log?
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Old 08-24-2008, 01:07 AM   #7 (permalink)
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Default Try to back up the phone log by itself

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ok so back up my address book first only then the phone log?
John is right, phone log is not the address book.
If you can live without the phone log, clear it by going into advanced.
Then backup...
(I am going to bed, I can't read anymore...)
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Old 08-24-2008, 01:13 AM   #8 (permalink)
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thank you both for your help
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Old 08-24-2008, 01:17 AM   #9 (permalink)
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ok i tried to back up again and the error is data was not recognized by device
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Old 08-24-2008, 01:18 AM   #10 (permalink)
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Try clearing the phone log database as I described above.
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Old 08-24-2008, 01:55 AM   #11 (permalink)
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Having similar issue. Sync is fine. When trying to back up I get the "Error backing up database(s)." Brooklyn, are you using a 4.5 OS on your 8830?
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Old 08-26-2008, 12:42 AM   #12 (permalink)
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UPDATE - The upgrade to BB Desktop Manager v4.6 solved my backup failure issue. All is well again in the land of beta.
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Old 08-28-2008, 05:28 PM   #13 (permalink)
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Rats! - This whole backup thing is still sketchy at best. Yesterday it failed... today it's working again. Not sure what the deal is but...
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