BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-29-2008, 08:25 PM   #1 (permalink)
New Member
 
Join Date: May 2008
Model: 8830
PIN: N/A
Carrier: Bell
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 8830 e-mails dropped

Please Login to Remove!

I bought a BB 8830 from Bell Mobility on 4Apr08. I use GMail for my BB e-mail on a stand-alone basis (i.e. not through an Enterprise Server). I just discovered that a few e-mails get dropped after a while. Interestingly the "Welcome from Bell Mobility" message I received on 4Apr08 is still on my BB. However several G-Mail messages sent to my BB G-Mail e-mail after that have been dropped. The earliest message still on my BB is dated 18May08. A number of messages between 4Apr08 and 17May08 have been dropped. My "status" shows I still have 12,185,167 bytes available. Amazingly, I called Bell Blackberry tech suppoort. They indicated this is a known issue and the only solution they gave is a "memory leak" solution of removing my BB battery and putting it back in after 30 seconds. I am running the latest OS offered by Bell and that is V4.2.2.196 . Is there a setting on my BB that I am not aware of that would eliminate this annoying problem?
Thanks for your help.
Offline  
Old 08-29-2008, 09:01 PM   #2 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,045
Post Thanks: 52
Thanked 305 Times in 293 Posts
Default

Open your main Messages folder and use the Menu key to go to Options > General Options and scroll down. How long to you have your BB set to keep your messages? Mine was set for 6 months and I changed it to "forever", which just means "until I delete them manually". If it's set for 6 months it will start auto-deleting mail as each message becomes 6 months old.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.