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Old 08-31-2008, 12:03 PM   #1 (permalink)
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Question 8830 Mass Storage Issue

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I can't seem to find a solution in past posts so here goes:
Added 2gb Micro SD to 8830, formatted, set to mass storage on phone. Desktop 4.6 will not see the MicroSD card at all. When I connect via USB to my PC Windows XP tries to install the "RIM Mass Storage Device" but can't find any drivers. I've disabled my AntiVirus, tried the BB disc and the Verizon disks that came with the phone and still no luck finding the 2gb. When I connect to my work PC it pops up with an "e" drive as soon as I connect showing the microSD so obviously the phone is set up correctly.
Also the home PC does show the 8830 in devices and again the Desktop software does see the embedded memory on the 8830 just no mass storage.

Second question, if you turn off Mass Storage Mode, will the desktop software see the entire SD card along with the embedded storage or are they always separate?
Old 08-31-2008, 04:29 PM   #2 (permalink) Super Moderator
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Sounds like the USB Driver on your Home PC, I had that problem on my PC with Vista however. There is a pretty long thread in the RIM Software forum, you can check there for a bunch of options, but the easiest way it going to be restoring your computer (Unless you find the right fix that is).
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Old 09-01-2008, 12:30 PM   #3 (permalink)
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Default Possible options...

Have you considered uninstalling and reinstalling the desktop software? It has been my experience that BB Desktop software can install incorrectly sometimes and a reinstallation solves it. You might try an earlier version of BB Desktop Software and see if you have luck with that. I too have a BB 8830 that I have been using for a year and change. I just upgraded to a 4GB microSD just yesterday. Although, I am using Vista Business on my notebook. FYI: I do have both Media Card Support and Mass Storage Mode Support enabled on my device. I hope this helps.

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Old 09-01-2008, 10:20 PM   #4 (permalink)
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Ok i ran into this same issue. the problem isn't that the drivers aren't there just that the comp for some reason looses it so you have to show it where to look...

What you have to do is go to the connection manager find the USB port its connected to and go to update driver. then click on advanced and hit next then in should show in a window Blackberry... and USB mass storage slick on either and click next it will update and should work. if im unclear or you dont understand what i wrote i will go to my PC and try to map it out better. im doing from memory cuz im sitting on my mac.

another option is go to the same place on Blackberry website where you downloaded the DM 4.6 and in thr drop down menu there is an option to download "USB drivers"...

Hope this helps
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