BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-02-2008, 12:16 AM   #1 (permalink)
Thumbs Must Hurt
 
mb978n's Avatar
 
Join Date: Aug 2008
Location: jax
Model: 8820
PIN: 248e3c5
Carrier: At&t
Posts: 52
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 8800 with 4.5 no longer opening email in HTML

Please Login to Remove!

Its the weirdest thing, i used to receive the email in html and it no longer works... i checked under my mail settings and it shows that HTML email is enabled however the emails just arent opening the way they should. Has anyone had any similar issues? Heard of any issues? Any incite would be appreciated.. THANKS!
Offline  
Old 09-02-2008, 06:48 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2004
Location: Austin, TX
Model: 9000
Carrier: at&t
Posts: 28
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

My HTML is working on an 8800 running 4.5 on the at&t BIS (assuming you are on the BIS?). Try resending the service books from the webpage initially...if you are on a BES, someone else might have a better idea of an approach.
C
__________________
Chris Callsen
Austin, Texas
Offline  
Old 09-02-2008, 10:33 AM   #3 (permalink)
Thumbs Must Hurt
 
mb978n's Avatar
 
Join Date: Aug 2008
Location: jax
Model: 8820
PIN: 248e3c5
Carrier: At&t
Posts: 52
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

Yes I too am running BIS, and believe service books were the first thing I tried. Its really strange up until about a day ago it worked. You can actually see some older html formatted emails at the bottom of the inbox
Offline  
Old 09-02-2008, 10:34 AM   #4 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Try deleting your service books, rebooting the BB, and sending them again.
Offline  
Old 09-02-2008, 10:35 AM   #5 (permalink)
Thumbs Must Hurt
 
mb978n's Avatar
 
Join Date: Aug 2008
Location: jax
Model: 8820
PIN: 248e3c5
Carrier: At&t
Posts: 52
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

Ya know that's not a terrible idea and its something I didn't think of.... Ill check that out shortly!
Offline  
Old 09-02-2008, 10:45 AM   #6 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Dec 2007
Model: 8830
OS: 4.5.0.101
PIN: N/A
Carrier: Sprint
Posts: 293
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

when you open an HTML e-mail, press the blackberry button and select "Get Images" to view all the images in the e-mail
Offline  
Old 09-02-2008, 01:59 PM   #7 (permalink)
Thumbs Must Hurt
 
mb978n's Avatar
 
Join Date: Aug 2008
Location: jax
Model: 8820
PIN: 248e3c5
Carrier: At&t
Posts: 52
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

Quote:
Originally Posted by jjmach
when you open an HTML e-mail, press the blackberry button and select "Get Images" to view all the images in the e-mail
That wasn't it, but I appreciate your help. The emails weren't coming in formatted appropriately. After removing the service books completely and resending it started working
Offline  
Old 09-02-2008, 03:41 PM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2007
Location: Richmond, VA
Model: 9630
OS: 5.0.0.643
PIN: N/A
Carrier: Verizon
Posts: 59
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by JSanders View Post
Try deleting your service books, rebooting the BB, and sending them again.
I am having the same problem as the OP since installing .77

Do I need to delete all service books (all 15 or so) or just the ones related to my e-mail account?
__________________
My Blackberry Voyage
7290, 8800, 8830, 9530, 9630
Offline  
Old 09-03-2008, 08:33 AM   #9 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2007
Location: Ann Arbor, MI
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 70
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Kcorbett View Post
I am having the same problem as the OP since installing .77

Do I need to delete all service books (all 15 or so) or just the ones related to my e-mail account?
and how does one actually delete all the service books?
Offline  
Old 09-05-2008, 03:30 PM   #10 (permalink)
New Member
 
Join Date: Sep 2008
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I've had the same issue occur. 8830 running 4.5.0.77. It was working until rercently, I only noticed yesterday that HTML was not longer working. I've tried everything, resending books, re-registering, deleting service books/rebooting/rersending, but nothing will activate it again. In options the HTML selection is "YES". I've changed it to NO then back again, but nothing. Strange. Maybe it will just start working one day as easily as it stopped?
Offline  
Old 09-05-2008, 03:30 PM   #11 (permalink)
New Member
 
Join Date: Sep 2008
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Sorry that should be 8330 running 4.5.0.77.
Offline  
Old 09-09-2008, 12:34 AM   #12 (permalink)
Thumbs Must Hurt
 
mb978n's Avatar
 
Join Date: Aug 2008
Location: jax
Model: 8820
PIN: 248e3c5
Carrier: At&t
Posts: 52
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

service books can be deleted manually one at a time under your settings menu > advanced> service books
Offline  
Old 09-09-2008, 11:40 AM   #13 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2007
Location: Richmond, VA
Model: 9630
OS: 5.0.0.643
PIN: N/A
Carrier: Verizon
Posts: 59
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

But do I need to delete all of them, or just the ones related to my e-mail accounts?
__________________
My Blackberry Voyage
7290, 8800, 8830, 9530, 9630
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.