BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-02-2008, 11:48 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2008
Location: Venezuela
Model: 9800
OS: 6.0.0.246
PIN: N/A
Carrier: Telefonica Movistar Venezuela
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default How to selective restore Messenger DB

Please Login to Remove!

Hello.
I had to wipe my BB and I want to make a selective restore to import the BB DB but it's grayed out and I cannot select it.
Can any one please help me?
Thank you
Offline  
Old 09-02-2008, 12:03 PM   #2 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

Normally if the option is grayed out like that, it means that it is wirelessly reconciled. What are you trying to restore?
Offline  
Old 09-02-2008, 12:04 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2008
Location: Venezuela
Model: 9800
OS: 6.0.0.246
PIN: N/A
Carrier: Telefonica Movistar Venezuela
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I want to restore my Messenger DB.. but its grayed out
Offline  
Old 09-02-2008, 12:14 PM   #4 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

jsconyers is correct. That means you BBMessenger database is wireless reconciled with your BES. Try this: Go to Options >Advanced Options >Service Book. Delete the [Desktop] Sync service book. Then restore the BBMessenger database. Then go back and undelete the service books. If for some reason you can't undelete, then worst case is you reactivate on the BES.
Offline  
Old 09-02-2008, 12:16 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2008
Location: Venezuela
Model: 9800
OS: 6.0.0.246
PIN: N/A
Carrier: Telefonica Movistar Venezuela
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

How I undelete the service books?
Offline  
Old 09-02-2008, 12:21 PM   #6 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

By going back into service books and hitting the menu key and selecting "undelete." However, it's possible that if the device reboots you won't have the option to undelete. But, as I said, worst case is you reactivate on the BES.
Offline  
Old 09-02-2008, 12:38 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2008
Location: Venezuela
Model: 9800
OS: 6.0.0.246
PIN: N/A
Carrier: Telefonica Movistar Venezuela
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I deleted the service book but the Blackberry messenger database is still grayed.. so I undeleted the service book. What else can I try?
Thank you.
Offline  
Old 09-02-2008, 12:40 PM   #8 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

I just was looking at the list of service books. I wonder if it's the [Desktop] BBIM service book....
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.