09-09-2005, 06:17 AM
Talking BlackBerry Encyclopedia
Join Date: Jan 2005
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If Intellisync thinks it already has a configuration, see if you can find it and get rid of it. This is normally under your user profile in Documents and Settings, but could be elsewhere depending on how BBDM was installed. Look for the following folder structure:
Research in Motion\BlackBerry\Intellisync\nnnnnnnn
where nnnnnnnn is your PIN. There should be 4 folders: pin, pin.cfg, and 2 others that look the same but probably start with the letter b and don't match any other BB that's ever been connected to your PC. Delete them, then try to configure Intellisync.