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Old 09-09-2005, 12:56 AM   #1 (permalink)
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Default Intellisync not working

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I'm trying to use intellisync for the first time so I can sync with outlook. When I click on 'Configure PIM' I get an error that says "The Specified Intellisync Configuration is Invalid". Problem is, I haven't specified one yet. Any thoughts?

Thanks in advance!
Old 09-09-2005, 06:17 AM   #2 (permalink)
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If Intellisync thinks it already has a configuration, see if you can find it and get rid of it. This is normally under your user profile in Documents and Settings, but could be elsewhere depending on how BBDM was installed. Look for the following folder structure:

Research in Motion\BlackBerry\Intellisync\nnnnnnnn

where nnnnnnnn is your PIN. There should be 4 folders: pin, pin.cfg, and 2 others that look the same but probably start with the letter b and don't match any other BB that's ever been connected to your PC. Delete them, then try to configure Intellisync.
Old 09-17-2005, 07:15 AM   #3 (permalink)
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I think I have the same issue, just bought a new laptop and when I put the softward on the new one, it found the blackberry but I get the same message. However, I don't have an intellisync directory on my new laptop. I am able to make a connection, but no sych.


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