Anyone have any luck with sprint 8830 and international tethering?

I don't think I have a single user who is able to tether. And they have it enabled on their account and using sprint smart view.

Wirelessly posted

Just curious: Can they tether in the USA?

They can tether great in the USA

I have users over there right now too so I can recommend things if you all can think of things.

We have gone through manually setting up a profile but that doesn't work either.

8830 does not tether using GSM. just CDMA

Could you elaborate on that?

I see you can setup different profiles... GPRS being one of them?

If you pay the additional fee over the BES rate you are supposed to be able to tether. I have so far been able to get by with just the BB, and haven't needed international tethering, but it is supposed to be an option.

I'm guessing that Sprint has not provisioned that feature, even though they are billing for it.

Yeah sprint is charging us $15 bucks to "tether" internationally which has never worked.

What do you mean provisioned that feature yet?? Thanks for all the input everyone.

I have a few users who have the $15 PAM feature since they travel internationally with their Sprint 8830's. Never had any issues with tethering, even in Europe.

What version of smartview are you using? Do you have it packaged and customized or left how it is?

Actually, they are not using SmartView - they are using the Sprint Connection Manager for Phone as Modem, found here:

Sprint Software Downloads - PDA/ Smart Phones - Blackberry® 8830

Sprint SmartView has been very hit or miss for me with both BlackBerry devices and new connection cards.

The connection manager software has been much more reliable.

I will have them try that, thanks!

This is a WAG on my part. The first time that I traveled to the UK with the BB (but no laptop) I had set up and was paying for international data and calling. I land at Heath Row and nothing is working. To get it working, I had to call and have Sprint support go through provisioning of the phone for international use. It had been added to my plan but not pushed through to the device.

I am guessing -- and I could be all wet here because it is a guess -- that there might be a provisioning function that is associated with enabling PAM services on the international side as well.

I had someone try Sprint Connection Manager. This program actually let them connect and he saw data packets sending and receiving but could not get anywhere on the net or vpn or anything, it was like he was connected but not.

I have a test device and computer in the UK for trying to get tethering to work

We are connected to the O2 network and getting a error 619.

for the longest time when it was on the O2 network, it always just says No device detected.

Then we manually changed to voda phone UK network and then the sprint software immedietly found the network and gave me the yellow button to connect but then we looked at the blackberry and it was back on the O2 network

So now we can see a network on tethering but when I hit the connect button it gives me the warning that we are connecting to a roaming network and blah blah blah and it tries to connect and then just errors out, signal is good too

Any thoughts?

No idea, sorry. But you could contact Sprint's international customer care at 888-226-7212 and maybe they can help.

They are as helpful as a rock in my opinion...

Yea, I get that sometimes, too, unfortunately.

Is your 'test' device an actual working device, just one you use for testing? Does it have the $15 PAM feature added?

It's a brand new device that I configured for only getting tethering to work in the UK.

Yeah it has the 15 dollar pam feature on it

Tried real hard today to get a manual modem configured for this to work and it was a no go,

I couldn't even get the modem to query on the RIM modem com ports of 4 and 5....