I'm surprised to hear that! I have had to get replacements for probably about 15 7100t's (I have a LOT of users) in the past year or so and I've gotten every one in less than 3 days. Did you ask for the expedited shipping? That's the way to go...Well, if your company is paying the shipping charges of course!
I just know one day I am going to walk in on the executives at my company playing baseball and using the 7100t as the ball. These people are killing me!