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Old 09-22-2005, 08:27 PM   #1 (permalink)
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Default Spelling Names for Auto-Attendents / After-Hours Directory Service

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What do you do when you call a business after hours and the Auto-Attendant says, "...Press X for the company directory... type the first few letters of the person's last name....?" Those bots are expecting the traditional letters-on-a-phone-dialpad arrangment (ABC on 2, DEF on 3, etc.). Is there a way to make this work on a 7100?
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Old 09-23-2005, 12:36 AM   #2 (permalink)
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Alt + Letter key
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Old 09-23-2005, 01:52 PM   #3 (permalink)
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So to be clear... if I called your office and needed to spell the first few letters of "itmediaco" to reach your extension, I'd type:

alt-I which would send the number 4 tone
alt-T which woudl send the number 8 tone
alt-M which woudl send the number 6 tone
etc...

How does it know when I press alt-I (which is really alt-UI) that I want the I tone (number 4 tone) and not the U tone (number 8 tone)?
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Old 09-23-2005, 02:11 PM   #4 (permalink)
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You have to use double-tap while holding the alt. It waits 1 or 2 seconds before it will actually send the tone.
SO:
alt-UI+UI which would send the number 4 tone
alt-TY which would send the number 8 tone
alt-M which woudl send the number 6 tone
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Old 09-24-2005, 11:28 PM   #5 (permalink)
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D'oh! I called one such system the other day and I pushed the buttons without much thought and it did not work! Told the person later that his auto-attendant was not working.... <slap hand on forehead>
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