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Old 09-27-2005, 03:51 AM   #1 (permalink)
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Default 7100t Modem Problem After Upgrade

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I preveiouslty had the modem feature working with my 7100t. However, afte reinstalling the desktop software, I could not connect. Then, afte upgrading from version 3.x to 4.0.1, I don't even see a modem to use. Has anyone else had this problem? I don't seem to see any othe posts about disappearing modem.
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Old 09-27-2005, 09:31 AM   #2 (permalink)
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Quote:
Originally Posted by avharris
I preveiouslty had the modem feature working with my 7100t. However, afte reinstalling the desktop software, I could not connect. Then, afte upgrading from version 3.x to 4.0.1, I don't even see a modem to use. Has anyone else had this problem? I don't seem to see any othe posts about disappearing modem.
If you haven't already done so, upgrade your desktop manager to v4.0 (you can 4.0.33 from T-Mobile or 4.0.1 from Blackberry directly). In either case after you do the install if the modem still doesn't work, use the Add/Remove programs function and run a repair on the desktop manager installation. On the 4.0.1 version at least, this is a known issue and is documented in the installation notes.
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Old 09-28-2005, 05:41 AM   #3 (permalink)
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I actually had the 4.0.1 installed and that's what was not working. I removed that and installed 4.0.33 which seems to work fine. Thanks for the help.
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Old 09-28-2005, 06:35 PM   #4 (permalink)
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Did you read the release notes? The resolution is documented there.
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