BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-16-2008, 03:43 PM   #1 (permalink)
Knows Where the Search Button Is
 
Orbital199's Avatar
 
Join Date: Mar 2008
Model: 9000
PIN: N/A
Carrier: ATT
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Truncated Attachments

Please Login to Remove!

I have a user at my job site who is complaining about receiving truncated attachments. The latest case was when he received a 7k power point. The BB said the message was truncated at 304454 bytes after he did a "more all". This also happens when he receives attachments in other formats, word, excell, mp3, etc.

Now, to me, that seems normal. Right? I mean that's a huge file, so obviously the BB would truncate the message. Am I on the right train of thought here? He wants to know if there's a setting on the BES that can change this.
Offline  
Old 12-16-2008, 03:51 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

7k is not big. I forget the maximum, but I know I receive 2mb attached files often.

But then again 7k does not equal 304454 bytes. That would be 304KB, which should still be good.

Is his on a BES that limits attachments?
Offline  
Old 12-17-2008, 11:40 AM   #3 (permalink)
Knows Where the Search Button Is
 
Orbital199's Avatar
 
Join Date: Mar 2008
Model: 9000
PIN: N/A
Carrier: ATT
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yes, its limited to receiving at 3mb. He is low on available flash memory. He's running several third party apps as well as SMIME and a few other apps. Could this lack of flash memory be causing the truncated messages?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.